topic Re: I've given up. in Discussions & Feedback

I've given up.

Anonymous — Tue, 21 Oct 2014 11:51:35 GMT

I have 2 o2 phones. I've been trying to talk to someone on the phone and then through live chat on the website. It's impossible and too much sodding effort. Just spent 30 minutes on hold on the phone and Livevchat simultaneously. I now officially give up. If you can't have the will for proper customer service then I can't be bothered with you. I am off to ring round EE, VOdaphone etc and the winner is the first one I get through to. And yes I've been with o2 since 1996 so this isn't something taken lightly but trully I am now annoyed.

Brian

Re: I've given up.

MI5 — Tue, 21 Oct 2014 11:54:47 GMT

Please don't go to Voda for your own sanity. EE aren't too bad and the number of dropped calls has been getting better of late.......

Re: I've given up.

Anonymous — Tue, 21 Oct 2014 12:05:27 GMT

Can we help or maybe one of the O2 site management people here called @Toby @Anonymous or @Marjo

Re: I've given up.

Anonymous — Tue, 21 Oct 2014 12:06:45 GMT

To add be sure any other network you choose supplies good signal by checking out their signal via payg SIM cards before you commit.

Re: I've given up.

jonsie — Tue, 21 Oct 2014 12:07:18 GMT

Make sure you're chosen network has the coverage in your normal commute areas...

Re: I've given up.

Anonymous — Tue, 21 Oct 2014 12:30:05 GMT

I want to upgrade probably to an iphone 6 but want to talk options as I might just buy the handset outright. Jus stopped for lunch and a bit calmer now. I'll give them one last chance on the phone rthrough (not so) customers service. Let's say 5 minutes on hold then I do EE. My colleague sitting opposite says that their customers ervice is pretty good. So here goes !!!

Re: I've given up.

Bambino — Tue, 21 Oct 2014 12:31:37 GMT

If you've been happy with the coverage you get with O2 (and I have to presume you are as you've been with them since 1996) take a look at Tesco Mobile. They use the O2 network, and their tariffs are competitive. They also have their own version of Refresh tariffs.

Re: I've given up.

Anonymous — Tue, 21 Oct 2014 12:57:27 GMT

@Anonymous wrote:
I have 2 o2 phones. I've been trying to talk to someone on the phone and then through live chat on the website. It's impossible and too much sodding effort. Just spent 30 minutes on hold on the phone and Livevchat simultaneously. I now officially give up. If you can't have the will for proper customer service then I can't be bothered with you. I am off to ring round EE, VOdaphone etc and the winner is the first one I get through to. And yes I've been with o2 since 1996 so this isn't something taken lightly but trully I am now annoyed.

Brian

Go to which ever network is strongest.....if that is O2 then it might be best to keep trying.

Personally i ported to EE yesterday and its the first time in over 3 months ive seen the magic "3G" and "H+" symbols on my phone

Re: I've given up.

Anonymous — Tue, 21 Oct 2014 15:27:21 GMT

@Anonymous
I've been with Vodafone for 2 weeks now and have nothing but praise, calls dealt with quickly everytime and always dealt with. Signal is better too.your call I guess

Re: I've given up.

GeorgeStark — Tue, 21 Oct 2014 16:42:39 GMT

I had exactly the same issue a few weeks ago...some evenings, the automated voice message would simply say "we're extremely busy and can't take your call at the moment" and disconnect me. Nice.

Eventually, I ended up using LiveChat and chatted to a fantastically helpful woman, who even offered to call me directly and we sorted everything out over the phone. She basically saved O2 from losing a very long standing customer.

Re: I've given up.

MI5 — Tue, 21 Oct 2014 16:39:47 GMT

Good to hear the other side of live chat

Re: I've given up.

Toby — Tue, 21 Oct 2014 17:03:55 GMT

Good to hear George!.

Sorry to hear you're having trouble Brian, feel free to send me a message and we can have a chat to see if you can get some help

Re: I've given up.

Anonymous — Tue, 21 Oct 2014 18:58:50 GMT

I too have given up.

I've been with 02 for years then all of a sudden my monthly bill has risen from £11 to £44.

I can't talk to anyone. I've tried the chat line but there's never anyone there, I've hung on the landline till my battery went flat, and similarly with my mobile.

If I cancel my direct debit I lose my number. What am I supposed to do?

Re: I've given up.

MI5 — Tue, 21 Oct 2014 19:01:39 GMT

Do not cancel the DD or you will loose more than just your number....
Log into your My O2 http://www.o2.co.uk/myo2 and view your bill breakdown for details of the charges and see if they make sense.
If not contact CS to discuss - either call (option 2 then 0) or try live chat http://www.o2.co.uk/contactus

Re: I've given up.

Anonymous — Tue, 21 Oct 2014 19:07:19 GMT

Please follow the above advice not To cancel your Direct Debit. If you perform a search on here you'll find out why.

The amount of issues through defaults on credit files from this is high.

Re: I've given up.

Cleoriff — Tue, 21 Oct 2014 19:11:31 GMT

@Anonymous I stand by @MI5 's comment about not cancelling your DD. Many a time I have felt the same when outraged with a appalling company. However all that achieves is a default will be put on your credit rating. The only time to cancel is when you no longer owe O2 a penny and have cleared your account.:smileywink:

Re: I've given up.

jonsie — Tue, 21 Oct 2014 20:10:04 GMT

Some good advice on here. The only way to sort your bill out is to speak to customer service. The bill itself and all charges broken down can be seen in My O2. If you tell us what the charges are we can possibly help.