topic Re: Unable to contact O2 so moving to EE in Discussions & Feedback

Unable to contact O2 so moving to EE

Anonymous — Mon, 20 Oct 2014 11:59:25 GMT

Absolute joke! Been trying to contact O2 to order a new sim for an iPad Air 2. Just keep on being held in queue. Live chat never working. I've been an O2 customer for 3 years but I'm now moving to EE where they are at least contactable. Very very poor service.

Re: Unable to contact O2 so moving to EE

Bambino — Mon, 20 Oct 2014 12:06:28 GMT

Whoever you move to, just make sure you get a decent signal in the places you most frequent before you move. Always a good idea to try out a Pay & Go sim before you take out a contract.

Re: Unable to contact O2 so moving to EE

MI5 — Mon, 20 Oct 2014 12:05:55 GMT

Have you tried here ?
https://www.o2.co.uk/freesim/

Re: Unable to contact O2 so moving to EE

gemz4the1 — Mon, 20 Oct 2014 12:07:16 GMT

Hello @Anonymous

I'm sorry to hear that you want to leave O2.

Can you not order a sim online with the link that @MI5 provided you with? Or can you or a friend not collect a sim from an O2 store?

Re: Unable to contact O2 so moving to EE

jonsie — Mon, 20 Oct 2014 12:13:42 GMT

I have literally just got off the phone to customer service. Once through the IVR to request a PAC total wait time 10 seconds. PAC issued by text and also over the phone. Job all done in less than 10 minutes, although the delightful young lady did manage to sell me a half price case and incar charger for the Note 4.

I really don't understand how people are waiting prolonged periods, 3 times i've now rung in the last 2 days and got through virtually straight away.

Not doubting people for a minute but personally after a five mninute wait I would hang up and redial.

Re: Unable to contact O2 so moving to EE

Anonymous — Mon, 20 Oct 2014 12:21:17 GMT

@jonsie wrote:
3 times i've now rung in the last 2 days and got through virtually straight away.

But are you using the big red Hotline phone on your desk to get through?

Re: Unable to contact O2 so moving to EE

jonsie — Mon, 20 Oct 2014 12:25:16 GMT

Perhaps it's because I'm such a nice person, they rush to answer when my number flashes up.....

Re: Unable to contact O2 so moving to EE

Bambino — Mon, 20 Oct 2014 12:27:13 GMT

They know it's you, jonsie, and don't want to mess.

Re: Unable to contact O2 so moving to EE

jonsie — Mon, 20 Oct 2014 12:34:42 GMT

@Bambino wrote:
They know it's you, jonsie, and don't want to mess.

Well there is that... I bite when provoked

Re: Unable to contact O2 so moving to EE

Anonymous — Mon, 20 Oct 2014 13:01:15 GMT

Been on phone now for 43 mins waiting in a queue, Absolutely rubbish service

Re: Unable to contact O2 so moving to EE

Anonymous — Mon, 20 Oct 2014 13:03:33 GMT

well I'm very surprised by that, its almost unbelievable

Re: Unable to contact O2 so moving to EE

jonsie — Mon, 20 Oct 2014 13:10:23 GMT

@Anonymous wrote:
Been on phone now for 43 mins waiting in a queue, Absolutely rubbish service

I think you must have fallen into a void within the system. I would redial to be honest.

I got through in nano seconds, got PAC and already ported on the EE website. I've no reason to exaggerate....

Re: Unable to contact O2 so moving to EE

Anonymous — Mon, 20 Oct 2014 13:40:45 GMT

so have redialed, they did say they're experiencing delays so very surprised you get through so easily.
Then when I did get through I get passed to the retention team and now in another queue so still cant believe your above statements and cannot fathom why you would say these

Re: Unable to contact O2 so moving to EE

Beenherebefore — Mon, 20 Oct 2014 13:46:05 GMT

@Anonymous wrote:
still cant believe your above statements and cannot fathom why you would say these

Almost certainly because they are true.........what would be the benefit to @jonsie (who is an O2 customer like you) to lie about something like that, I'm interested to know ?

Re: Unable to contact O2 so moving to EE

jonsie — Mon, 20 Oct 2014 13:47:43 GMT

@Anonymous wrote:
so have redialed, they did say they're experiencing delays so very surprised you get through so easily.
Then when I did get through I get passed to the retention team and now in another queue so still cant believe your above statements and cannot fathom why you would say these

I stand by what I said, why would I lie??

If it makes a difference, possibly it would, all calls were from my P&G handset. Believe me, I'm not the biggest fan of O2 right now so I'm not trying to bull them up at all.

Re: Unable to contact O2 so moving to EE

Anonymous — Mon, 20 Oct 2014 13:51:50 GMT

well I guess it maybe something to do with the 24k + posts.
But anyway dont mind me just boiling over in rage with o2

Re: Unable to contact O2 so moving to EE

Bambino — Mon, 20 Oct 2014 13:57:48 GMT

@Anonymous wrote:
well I guess it maybe something to do with the 24k + posts.
But anyway dont mind me just boiling over in rage with o2

What would the number of posts anyone has made have anything to do with this?

Re: Unable to contact O2 so moving to EE

Anonymous — Mon, 20 Oct 2014 14:17:16 GMT

I'm with you - cannot get through despite several days of calling and holding for 45 minutes at a time

Re: Unable to contact O2 so moving to EE

ewanrw — Mon, 20 Oct 2014 14:53:23 GMT

Didn't think you needed a SIM for the AIR 2 as it comes with an "Apple SIM" built in that works with UK carriers?

ewan

Re: Unable to contact O2 so moving to EE

Anonymous — Mon, 20 Oct 2014 16:45:26 GMT

Just tried again and got through straight away. The lady was very helpful, and restored my faith in O2. Maybe I'm just impatient but I still think two attempts and waiting 30 then 45 minutes is unreasonable. Happy now though