topic O2 network problem oxfordshire in Discussions & Feedback

O2 network problem oxfordshire

Anonymous — Sun, 14 Feb 2010 16:02:22 GMT

Since Wednesday the O2 network has been down in the OX14 postcode.

All my friends who are on O2 are having the same problem in that they are not receiving texts and any outgoing calls i make sounds scrambled the other end. Anyone who tries to call me goes straight to voicemail

Does anyone have any information as this is beyond ridiculous now. Apparently it is top of O2's priority list to sort but they seem to be taking a long time over it
thanks,
Richard

O2 network problem oxfordshire

Anonymous — Sun, 14 Feb 2010 20:08:42 GMT

Their is a problem there and they will be working on it.

Same problem

Anonymous — Mon, 15 Feb 2010 18:22:27 GMT

I, and a few friends, have also been having the same problem. We also live in the OX14 area. Last Saturday, we were all in the pub trying to phone each other to test them, and were all glad it was not our phones that were going wrong.

SO

Just wondered if there is any update to this problem, and also - will 3G be improved in the area, as it seem to be virtually non exisitant.

O2 network problem oxfordshire

Anonymous — Tue, 16 Feb 2010 02:12:51 GMT

The network isn't entirely down in my part of Oxfordshire (OX9) however, I've been experiencing similar problems, of calls breaking down or on connection being completely distorted and scrambled, calls going straight to voicemail and my phone not ringing, delayed texts and voicemails for months now! O2 don't seem to be able to find a fault here though. I hope things are sorted for you soon.

O2 network problem oxfordshire

Anonymous — Tue, 16 Feb 2010 09:09:13 GMT

Guys (and Girls?), your best reporting issues like this to customer services and giving the following information (not in order)

2 or 3G
Full post code
Any other people on O2 you know affected (mobile numbers are good ;))
Type of fault (brief but accurate description of fault)
Does it change when you move to a different area
Length of time (rough start date) fault has been an issue

Basically the more faults raised in one area the more information that O2 has to find the issue and fix it, if its not reported then it cannot be fixed 😞

O2 network problem oxfordshire

Anonymous — Tue, 16 Feb 2010 11:44:02 GMT

o2 don't need anymore examples of this fault, they are aware of it and the engineers are working on a fix.

O2 network problem oxfordshire

Anonymous — Tue, 16 Feb 2010 14:51:17 GMT

Yes, but if only one person reported it then they wouldnt bother fixing it!.

I have called them twice recently and the last time, both verbally and then by email I was told there is NO issues with the network in OX14 and that my phone was at fault and I should take it back to the shop. This even after I explained i have two phones on o2 and both have the same issue.

I understand things break down but this will be week tomorrow since it started. its ok to say "were working on it" but how long does we wait

O2 network problem oxfordshire

Anonymous — Tue, 16 Feb 2010 15:08:09 GMT

I've been battling with O2 for months trying to get them to acknowledge there is a problem! I've done all of what you listed Tonyb1968, sadly they either won't pass it to the Network team, as they say it's been going on too long to be a fault, not enough people are complaining to them about it, or they've sent an engineer out who hasn't found a problem, well clearly there is!

I've just tried my phone from a landline, three times out of five it would not ring, with five full bars of signal, O2's response is still, try another phone and SIM card replacement, I'm on phone number three and SIM card number three, and it makes no difference!

I don't think anything is broken enough for them to see it as a specific fault in my case, I think it's just stretched to capacity, so when tested shows it is working. It's what I believe is a case of under investment in the network being overtaken by the amount of smartphones sold on the network and data usage exceeding their expectations and network capacity.

O2 network problem oxfordshire

Anonymous — Wed, 17 Feb 2010 02:43:29 GMT

I've been battling with O2 for months trying to get them to acknowledge there is a problem! I've done all of what you listed Tonyb1968, sadly they either won't pass it to the Network team, as they say it's been going on too long to be a fault, not enough people are complaining to them about it, or they've sent an engineer out who hasn't found a problem, well clearly there is!
I've just tried my phone from a landline, three times out of five it would not ring, with five full bars of signal, O2's response is still, try another phone and SIM card replacement, I'm on phone number three and SIM card number three, and it makes no difference!
I don't think anything is broken enough for them to see it as a specific fault in my case, I think it's just stretched to capacity, so when tested shows it is working. It's what I believe is a case of under investment in the network being overtaken by the amount of smartphones sold on the network and data usage exceeding their expectations and network capacity.

It is a known fault and they are working on it.

O2 network problem oxfordshire

Anonymous — Wed, 17 Feb 2010 07:30:47 GMT

Ok, so this is the response i got back LAST NIGHT:

Your location with the postcode OX14 does show good coverage on our
online coverage predictor. However, the map does show a prediction of
coverage rather than a true measurement. This is because Geographical
and structural features are not taken into account so the actual
coverage experience can vary.
We currently don't have any network coverage problems in your area with
the postcode OX14. This is the reason I'm unable to tell you why
you're getting no coverage on your iPhone in that area.

See what i mean, I know there's a problem, so do all my friends, so do all you guys on here. I think they are in denial and just keep sending a stock answer

Problems in Abingdon

Anonymous — Wed, 17 Feb 2010 11:43:59 GMT

Have phoned them twice now and both times admitted a problem with no time on repair!!

O2 network problem oxfordshire

Anonymous — Wed, 17 Feb 2010 13:57:20 GMT

O2 have been terrible in sorting this out.

It is no coincidence that everyone on O2 in the OX14 area is having the exact same problems yet they have failed to acknowledge this properly and claim it is either the SIM cards, general network coveraget etc. The network was working fine just over a week ago, i could recieve and send texts, phonecalls etc then all of a sudden everyone on O2 couldnt do any of this. Yes it must be my personal sim card or the pigeon carrying the mast has flown out of the OX14 region

It has been at least a week now since the complaint about the network been down was lodged and numerous other people have also complained.

O2 network problem oxfordshire

Anonymous — Wed, 17 Feb 2010 18:09:05 GMT

UPDATE: OX14 now back up and running, actually seems better than before it went down.
How about everyone else in OX14??

O2 network problem oxfordshire

Anonymous — Wed, 17 Feb 2010 19:45:37 GMT

After speaking to O2 today and asking if the problem in OX14 was in anyway linked to mine they were able to tell me that the engineers were onsite and working on trying to find the problem today, I think they said they arrived there at about 12:00, glad to hear that it's back up and running now.

@ Jawswing, As it is a known fault, and they are working on it, do you have any more info at all? As O2 admitted to me today that there are quite a few customers experiencing the problem, but wouldn't give me numbers, and that it wasn't limited to being just the iPhone, it covered quite a few different makes of phone and areas. However, they didn't really know what the problem was, or at least wouldn't tell me or admit they knew! It was being investigated in my case as a network problem, but in other cases would not be investigated as a network problem, as often the network team would return the problem as a phone or SIM card problem, they've said the masts in my area are working fine, phone traffic is passing ok and nothing is flagging up as a fault. However they do admit there is a problem, but as yet, no one can tell me what, when it is ever likely to be sorted or what I can do in the meantime! There was talk of them contacting Apple about the problem in depth, but surely this should have been done before now and if it is not limited to just the iPhone, then can it be lots of different manufacturers problems?

O2 network problem oxfordshire

Anonymous — Wed, 17 Feb 2010 20:15:56 GMT

@PF360 - I got an email this afternoon stating the issue was mainly with GSM/GPRS in OX14 and it was causing one side of the network traffic to crash, it also said engineers were on site trying to fix now, well looks like they did as both my phones (one iphone and one blackberry) are fine and my friends report being back on to. hope you sort yours to