topic Re: Time taken to receive Amazon referral vouchers in Discussions & Feedback

Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 10:44:22 GMT

Hello,

I joined O2 on a 12 month pay monthly contract June 2014. I joined via a referral where I should receive £40 in Amazon vouchers and the person who referrs me gets the same.

I received a email on 13th August to say my account had been validated and to choose my "reward", I chose Amazon vouchers. Since then I have heard nothing from Amazon. I have contacted them several times via webchat and each time the advisor says they will personnaly see that I will receive an email with the Amazon voucher code. This has been going on for weeks now and still nothing has been sent.

So, has anyone received Amazon vouchers and if so how long did it take?

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 10:45:59 GMT

I would circumvent live chat and speak to customers services on 202.

And or http://www.o2.co.uk/how-to-complain/complain

Re: Time taken to receive Amazon referral vouchers

MI5 — Sun, 12 Oct 2014 10:48:04 GMT

There is another thread running (I'll see if I can find it) where it is said that it takes 3 to 4 months to receive the vouchers......

Re: Time taken to receive Amazon referral vouchers

MI5 — Sun, 12 Oct 2014 10:49:54 GMT

Official O2 thread here http://community.o2.co.uk/t5/Welcome-News/O2-Refer-a-Friend/m-p/584188/highlight/true#M7280
but if you type "o2 refer a friend" into search you will find a few more threads too.

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 10:51:05 GMT

http://www.o2.co.uk/termsandconditions/rewards/refer-a-friend-terms-and-conditions

The reward will be sent to both parties within 3 months from your referred friend's connection.

Re: Time taken to receive Amazon referral vouchers

jonsie — Sun, 12 Oct 2014 10:57:33 GMT

All the threads on reward vouchers seem to culminate in sending a complaint and it should take 3-4 months for vouchers to arrive. Speak to customer service first and then send off the complaint seems to be the way forward I'm afraid.

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 11:03:22 GMT

to save u searching, i've just copy and pasted what I posted a few weeks ago, this may give u the reason why u havent received them yet, if not CS need to be made aware. hope this helps

Refer a Friend terms and conditions

Referred friends must buy a Pay Monthly contract online, directly from O2.co.uk for both parties to become eligible for the referral reward. This offer is not valid if redeemed in store, over the telephone or via third party sellers such as The Carphone Warehouse.
Following successful validation of purchase instructions will be emailed to both the 'Referrer' and the 'Friend' regarding how to claim your reward.
You reward will be an e-voucher, which will also be sent to you via email.
The reward will be sent to both parties within 3 months from your referred friend's connection.
You won't receive your reward if your friend is in arrears or disconnects from O2.
You can't recommend yourself!
Check that your friend is happy to hear about this offer from O2.
We'll withhold rewards if we reasonably suspect fraudulent activity.
Anybody can refer friends to O2, you do not have to be an O2 customer.
This offer can't be used in conjunction with any other offer and it may be withdrawn at any time.
Your friend must purchase the referred product directly after clicking on the link we will send them in their referral email. If they click on any other websites or advertising in between we will not be able to track the sale or pay either referral fees.
If either party is already an O2 contract customer the terms of their O2 contract continue to apply.
This offer is not applicable when referring a customer who already has a connected O2 pay monthly phone or SIM.

http://www.o2.co.uk/termsandconditions/rewards/refer-a-friend-terms-and-conditions

https://www.refero2.co.uk/mobile/default.aspx

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 11:09:58 GMT

and just a quick note on the complaints link, it is up to 28 days for them to get back to u, so I would imagine that ringing customer services and ,if needed, getting a manager involved would be the fastest and easiest option .

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 11:15:27 GMT

I have followed all the procedures when joining O2 via the referral scheme. I have 7 transcripts of conversations asking about the referral scheme before I joined and recent webchats.

I received the email message below, as did the person who referred me, so everything must have been approved.

If nothing happens soon I will seriously consider cancelling the direct debit for the last 4/5 months as £80 divided by £16.50 = 4.8 months of payment.

O2 are in breach of the conditions in which I joined them via the referral scheme.

"13/08/2014

Hi *****

Thank you for signing up with O2. We are pleased to inform you that your account has now been validated in our system and we can ask you to choose your reward. Please click the link below to select from the available options.

In order for you to confirm that this email is legitimate, at the top of this email, we have included the unique referral reference code as sent to you when you received your referral.

If you have any queries about this process, please do not hesitate to take a look at our frequently asked questions."

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 11:17:59 GMT

The worst thing you could do is cancel your Direct debit.

This could lead to account suspension and debt collection agencies and defaults on your credit file for 6 years in the worst case scenario.

Re: Time taken to receive Amazon referral vouchers

jonsie — Sun, 12 Oct 2014 11:18:50 GMT

Not a good idea as you probably well know. fire off the complaint and take it from there.

Re: Time taken to receive Amazon referral vouchers

Cleoriff — Sun, 12 Oct 2014 11:21:16 GMT

Certainly ride it out through the correct route..Do NOT repeat not cancel your direct debit. There is only one loser in that situation...sadly that would be you

Re: Time taken to receive Amazon referral vouchers

MI5 — Sun, 12 Oct 2014 11:24:38 GMT

I'm constantly amazed that people think that cancelling a DD is a good idea - As if O2 will just say "OK, well we do owe you, so it's OK" ??

Re: Time taken to receive Amazon referral vouchers

jonsie — Sun, 12 Oct 2014 11:27:33 GMT

It's always a threat that people will think O2 will just say ok and write off the debt. No chance and the very reason for the existance and financially sound debt collection agencies.

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 11:40:11 GMT

Like it was mentioned by everybody , canceling the dd will just give u bad credit and cause ur service to be suspended. You need to make cust services aware of the situation, via 202 or complaints link, because if they r not aware they cant chase it for you.

Did u speak to web chat about this?

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 11:45:41 GMT

So its a case of waiting till O2 pay the vouchers out, which no-one here seems to have been paid, till the contract finishes.

If nothing happens within the contact period and I leave O2 what happens to the vouchers?

Maybe O2 know that people will switch to another mobile providor after their contract ends and are holding back on the vouchers, maybe the vouchers are only paid when you sign up for another contract?

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 11:50:43 GMT

I would hope this would be sorted out before a contract ends.

I appreciate you signed up to get the incentive also but please dint let this take over using the service / allowances you pay for - and I assume get good signal.

Re: Time taken to receive Amazon referral vouchers

jonsie — Sun, 12 Oct 2014 11:51:16 GMT

It's all conjecture so make a complaint and see what the official line is.

Re: Time taken to receive Amazon referral vouchers

Anonymous — Sun, 12 Oct 2014 11:57:43 GMT

I have made a complaint via the link previously provided.

So far I have lost confidence and trust in O2. I am adhering to my part of the contract, so I would assume O2 would do the same.

Re: Time taken to receive Amazon referral vouchers

jonsie — Sun, 12 Oct 2014 11:59:07 GMT

@Anonymous wrote:
I have made a complaint via the link previously provided.

So far I have lost confidence and trust in O2. I am adhering to my part of the contract, so I would assume O2 would do the same.

I'm sure they will...