topic O2 and Tesco Mobile Networks Down in Discussions & Feedback

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 00:46:49 GMT

Both O2 and Tesco Mobile networks are down in the Plymouth area, totally unacceptable.

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 07:41:15 GMT

Its annoying when you can't get a signal, but I'm not sure you can say 'totally unacceptable'. Is there some factor you haven't mentioned, for example, it has been going on for a long time or you haven't had a response from O2/Tesco?

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 07:53:57 GMT

Bet its working now though

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 08:25:36 GMT

No, it's not

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 08:26:09 GMT

No, it's not

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 09:25:35 GMT

It happens. Could be down to something outside of O2's control. Or, they may have to send engineers out.

After 17 years with a mobile I can tell you it has happened to me on other networks as well.

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 09:29:21 GMT

ive got no signal in whitworth (rochdale) its my only means of communication to other people. !!

O2 and Tesco Mobile Networks Down

adamtemp64 — Sun, 07 Feb 2010 09:56:20 GMT

First point of contact would be o2 customer service

Either on the phone (landline as you have no mobile signal) or via the email contact us section on the o2 home page.

O2 do not post here it is just customer to customer with a few staff posting as customers.

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 10:44:49 GMT

And when you contact them, don't forget to tell them what fault finding you have done to eliminate a problem with your SIM or handset. (ie. Try SIM in another phone, try another SIM in your handset, ask other people etc)

O2 and Tesco Mobile Networks Down

Anonymous — Sun, 07 Feb 2010 12:09:58 GMT

Reboot your handset first before anything, if there has been any upgrades and they have taken a part of the network down then your phone may require a reboot to access the network again.

Re: O2 and Tesco Mobile Networks Down

Anonymous — Fri, 01 Jul 2011 17:41:25 GMT

My friends and family are having the same problem we live in Norfolk, I agree this is not good enough.

Re: O2 and Tesco Mobile Networks Down

Anonymous — Fri, 01 Jul 2011 19:56:20 GMT

And did you follow the advice given in the thread? Or use the status checker?

Re: O2 and Tesco Mobile Networks Down

Anonymous — Fri, 01 Jul 2011 20:24:55 GMT

yes, I used the advice and also went into Tesco whom the sales adviser told me that I must be about the 100th customer to complain about 02. The network in Dereham is down and I have to wait 72 hours then return to store if still not receiving any signal!

Re: O2 and Tesco Mobile Networks Down

Anonymous — Fri, 01 Jul 2011 21:56:08 GMT

Lousy service here in Lancashire - keep losing the signal, and get the 'service unavailable' message.
Yes, I've done everything asked of me - removing the battery and SIM card and waiting 15 mins before replacing them, rebooted the phone. O2 say there are no issues in the area. Yeah, right...

Re: O2 and Tesco Mobile Networks Down

Anonymous — Sat, 02 Jul 2011 07:06:02 GMT

yes, I used the advice and also went into Tesco whom the sales adviser told me that I must be about the 100th customer to complain about 02. The network in Dereham is down and I have to wait 72 hours then return to store if still not receiving any signal!

It sounds like there is something taking longer to fix, so you'll need to wait. When its fixed why not give Tesco a call and ask for some goodwill to cover the period it is out.
Hopefully you wont have to wait as long as we did when an obstinate land owner delayed a fix by over a week!

Re: O2 and Tesco Mobile Networks Down

Anonymous — Sat, 02 Jul 2011 07:08:57 GMT

Lousy service here in Lancashire - keep losing the signal, and get the 'service unavailable' message.
Yes, I've done everything asked of me - removing the battery and SIM card and waiting 15 mins before replacing them, rebooted the phone. O2 say there are no issues in the area. Yeah, right...

Hmm, well if you've tried fault finding and there are no issues in the area then I think that leaves two possibilities. Either your handset is faulty or someone has installed something causing interference.

Re: O2 and Tesco Mobile Networks Down

Anonymous — Sat, 02 Jul 2011 16:39:29 GMT

Lousy service here in Lancashire - keep losing the signal, and get the 'service unavailable' message.
Yes, I've done everything asked of me - removing the battery and SIM card and waiting 15 mins before replacing them, rebooted the phone. O2 say there are no issues in the area. Yeah, right...

Hmm, well if you've tried fault finding and there are no issues in the area then I think that leaves two possibilities. Either your handset is faulty or someone has installed something causing interference.

My handset isn't at fault. Having been out to places today miles from home and getting a perfect signal, then returning home and getting 'no service', it is pretty obvious to me there IS an issue in the area.
I'm not sure what you mean by 'someone has installed something causing interference' - there's only me in the house :robotwink: More likely, O2 haven't even bothered investigating faults in the area.

Re: O2 and Tesco Mobile Networks Down

Anonymous — Sat, 02 Jul 2011 19:10:06 GMT

If you don't understand something, that doesn't mean its not happenning and certainly doesn't mean you should make fun of it.
As you've dismissed my suggestions with your jokey comments and Smiley faces, I shall leave others to help you.

Re: O2 and Tesco Mobile Networks Down

Anonymous — Sat, 02 Jul 2011 23:13:58 GMT

Oh heavens!! :womanindifferent: Actually, I disliked your dismissive comments to me, but was too polite to mention it. Lighten up, sunshine.

Re: O2 and Tesco Mobile Networks Down

Anonymous — Sun, 03 Jul 2011 08:14:07 GMT

I don't understand why you want to be so unpleasant to someone who tried to help you. Have a look around the forum, there are lots of people like me who can give you advice and get things sorted. Its up to you whether you take it, but you could at least try to understand the advice and not make fun or call them sunshine.