topic Re: O2 refer in Discussions & Feedback

O2 refer

Anonymous — Wed, 24 Sep 2014 09:55:45 GMT

My friend refereed me several months ago and she and I are still waiting. The form and link was filled and clicked and the order was placed.

I have called up customer service and used the online chat and I keep being bounced between both. No one seems to accepting responsibility. I have just tried to contact online chat this morning. I was speaking to Linden and as soon as I mentioned 02 refer, there was no response. The chat is still open.

Who do i speak to with reference to this?

Re: O2 refer

Anonymous — Wed, 24 Sep 2014 10:05:17 GMT

Hi

If you out the situation here http://www.o2.co.uk/how-to-complain/complain it may help.

Re: O2 refer

Anonymous — Wed, 24 Sep 2014 11:02:17 GMT

Thanks for the reply bandofbrothers.

Re: O2 refer

MI5 — Wed, 24 Sep 2014 11:03:50 GMT

Quite a few people have reported issues with getting payment from the referral programme.......

Re: O2 refer

jonsie — Wed, 24 Sep 2014 11:06:10 GMT

One such thread :

http://community.o2.co.uk/t5/Discussions-Feedback/O2-REFER-A-FRIEND-IS-A-COMPLETE-SCAM/m-p/705813/highlight/true#M47596

Re: O2 refer

Anonymous — Wed, 24 Sep 2014 11:14:40 GMT

@Anonymous wrote:
Thanks for the reply bandofbrothers.

You're Welcome

good luck.

Re: O2 refer

Anonymous — Wed, 24 Sep 2014 12:12:57 GMT

Funny thing. I have just gone to the complaint section. I started live chat with Bisht. As soon as I mentioned o2 refer the conversation went dead. This is very much a scam.

Re: O2 refer

jonsie — Wed, 24 Sep 2014 12:18:28 GMT

Good luck with this and please report back if you are actually successful.

Re: O2 refer

Anonymous — Wed, 24 Sep 2014 12:27:16 GMT

More likely the connection failed. Keep trying until you get a reasonable outcome.

Re: O2 refer

L_W_Ward — Wed, 24 Sep 2014 20:37:48 GMT

I'm in the same boat. Took about 4 months to get the "claim" e-mail and its been two months since then.....

Re: O2 refer

Anonymous — Fri, 03 Oct 2014 07:42:58 GMT

I was sent a email from the refer a friend team 9 days ago and I have not heard anything from them since .

Re: O2 refer

MI5 — Fri, 03 Oct 2014 07:45:38 GMT

We've heard from others that they don't rush - Sometimes upto 3 to 4 months for the vouchers to be sent.

Re: O2 refer

Anonymous — Sun, 05 Oct 2014 07:28:18 GMT

It would be nice to hear something from them. I have already waited several months for them to send me a refer form. The least they could do is to keep me informed. The refer a friend should benefit everybody but at the moment it seems to only benefit o2.

Re: O2 refer

Anonymous — Sun, 05 Oct 2014 07:33:16 GMT

@Anonymous wrote:
It would be nice to hear something from them. I have already waited several months for them to send me a refer form. The least they could do is to keep me informed. The refer a friend should benefit everybody but at the moment it seems to only benefit o2.

Sounds like a reasonable request to me.

Re: O2 refer

MI5 — Sun, 05 Oct 2014 07:36:06 GMT

Have you followed the complaints process yet ?
http://www.o2.co.uk/how-to-complain

Re: O2 refer

jonsie — Sun, 05 Oct 2014 08:23:26 GMT

This scheme just doesn't seem to be fit for purpose. Why should people have to jump through hoops to try and get what they are entitled to? Very poor from O2!

Re: O2 refer

Anonymous — Sun, 05 Oct 2014 09:00:17 GMT

Hi there @Anonymous ,

Sorry u having such a hard time with getting inf on ur refer a friend, but according to the terms and conditions there may be a number of reasons why u still haven't received the vouchers, the 2 in blue are the most common reasons why vouchers have not been sent yet.Hope this helps.:smileyhappy:

Refer a Friend terms and conditions

Referred friends must buy a Pay Monthly contract online, directly from O2.co.uk for both parties to become eligible for the referral reward. This offer is not valid if redeemed in store, over the telephone or via third party sellers such as The Carphone Warehouse.
Following successful validation of purchase instructions will be emailed to both the 'Referrer' and the 'Friend' regarding how to claim your reward.
You reward will be an e-voucher, which will also be sent to you via email.
The reward will be sent to both parties within 3 months from your referred friend's connection.
You won't receive your reward if your friend is in arrears or disconnects from O2.
You can't recommend yourself!
Check that your friend is happy to hear about this offer from O2.
We'll withhold rewards if we reasonably suspect fraudulent activity.
Anybody can refer friends to O2, you do not have to be an O2 customer.
This offer can't be used in conjunction with any other offer and it may be withdrawn at any time.
Your friend must purchase the referred product directly after clicking on the link we will send them in their referral email. If they click on any other websites or advertising in between we will not be able to track the sale or pay either referral fees.
If either party is already an O2 contract customer the terms of their O2 contract continue to apply.
This offer is not applicable when referring a customer who already has a connected O2 pay monthly phone or SIM.

http://www.o2.co.uk/termsandconditions/rewards/refer-a-friend-terms-and-conditions

https://www.refero2.co.uk/mobile/default.aspx

Re: O2 refer

Cleoriff — Sun, 05 Oct 2014 10:11:18 GMT

Good link @Anonymous

I would say however that point 11 is very ambiguous...and the area where the promotion could probably fall flat

11) Your friend must purchase the referred product directly after clicking on the link we will send them in their referral email. If they click on any other websites or advertising in between we will not be able to track the sale or pay either referral fees.

Re: O2 refer

Anonymous — Sun, 05 Oct 2014 11:46:22 GMT

True @Cleoriff , but imagine ppl would just buy from other websites and pages, they would need months and months to be able to trace them. As long ppl follow the instructions given on the second link and comply with the terms and conditions they should be fine. No reason why they shouldn't get their voucher ok.

Re: O2 refer

Cleoriff — Sun, 05 Oct 2014 11:49:51 GMT

@Anonymous wrote:
True @Cleoriff , but imagine ppl would just buy from other websites and pages, they would need months and months to be able to trace them. As long ppl follow the instructions given on the second link and comply with the terms and conditions they should be fine. No reason why they shouldn't get their voucher ok.

I agree...and as I said, good post with plenty of info