topic Re: Lost signal in Discussions & Feedback

Lost signal

Anonymous — Tue, 23 Sep 2014 21:09:17 GMT

I am just wondering about our lost signal in our area RH20 1LJ, it has been off for more then 24 hrs.now. It has been frustrating for me as i have just upgraded to an iphone6 & i can't use it yet. I have rang O2 & i was told it should be back within a couple of hours. I already had a look on their website & it just keeps saying that they are working on a phone mast in our area but does'nt say when it's gonna be back? Please would someone give me an answer? I need help. Thanks.

Jocelyn

Re: Lost signal

jonsie — Tue, 23 Sep 2014 21:13:47 GMT

We're all customers here. O2 won't give timescales for mast repairs I'm afraid so it's a matter of keep rebooting the phone and trying it.

As long as it shows on the website they are aware and will fix asap.

Re: Lost signal

MI5 — Tue, 23 Sep 2014 21:15:53 GMT

We wouldn't know, sorry, and O2 don't give promises on repair times.
The only place to check for updates is the status checker
http://status.o2.co.uk/

Re: Lost signal

Anonymous — Wed, 24 Sep 2014 07:43:57 GMT

Thanks for you response!!! I have been looking on updates & they're still working on it? It has been down since last Friday. So frustrating i can't use my new shiny iphone6... 😞

Re: Lost signal

MI5 — Wed, 24 Sep 2014 08:02:30 GMT

I can understand how annoying that would be - Bad timing for sure 😞

Re: Lost signal

Cleoriff — Wed, 24 Sep 2014 08:15:26 GMT

@Anonymous wrote:
So frustrating i can't use my new shiny iphone6... 😞

@AnonymousThis would call for a trip outside of your area so you can use this phone.

A shopping trip may be called for Any excuse would do for me....:smileywink:

Re: Lost signal

jonsie — Wed, 24 Sep 2014 09:13:52 GMT

At least you have wifi to play around with the phone...

Re: Lost signal

Anonymous — Wed, 24 Sep 2014 22:05:01 GMT

Yes, that's the only good thing but it still is very annoying!!!

Re: Lost signal

Anonymous — Wed, 24 Sep 2014 22:06:45 GMT

It can happen sometimes when you least expect it. 😞