topic Re: 3G not working in Discussions & Feedback

3G not working

Anonymous — Sat, 13 Sep 2014 11:06:42 GMT

My 3G is not working and I still have a huge amount of data to use. This is the second time in a couple of weeks this has happened and the only way to solve it is by turning the phone off and then on again.

Why is this happening O2?! Please sort it out.

Re: 3G not working

jonsie — Sat, 13 Sep 2014 11:11:30 GMT

It can be a number of things from a network fault to a phone or app fault.

First check your postcode here : Service Status

What phone do you have and what steps have you taken so far?

Re: 3G not working

Anonymous — Sat, 13 Sep 2014 11:11:43 GMT

Look here http://status.o2.co.uk and here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: 3G not working

MI5 — Sat, 13 Sep 2014 12:48:40 GMT

Could be a faulty phone. Try your sim in another one to check.

Re: 3G not working

aldaweb — Sat, 13 Sep 2014 14:01:35 GMT

Bear in mind that it is not imperative for you to use up all your data.

If you give us more information regarding your phone and whether you have checked the status pages then we can maybe help you.

Re: 3G not working

Anonymous — Sun, 14 Sep 2014 16:15:22 GMT

Which phone are you using?? I know on my s4 you can force it to only connect to a 3g network under WCDMA works for me if i want to avoid connecting to 2g automatically.