topic Re: poor service reception in redcar in Discussions & Feedback

poor service reception in redcar

Anonymous — Fri, 12 Sep 2014 21:34:28 GMT

Im sick of 02 not been abel to download anything watch videos for two week and still not resolved its not my device as it been checked im paying for this sevice i hope 02 will get this sorted now and compesait its customers in redcar if not im leaving going to check my contract to see if i can get out of it for lack of service

Re: poor service reception in redcar

MI5 — Fri, 12 Sep 2014 22:12:22 GMT

In extreme circumstances you can be released from your contract but in general they have it covered in the T&C's.
Your best bet is to keep a log of the downtime and inconvenience and then report it through the complaints service who will look at it and make a judgement http://www.o2.co.uk/how-to-complain

Re: poor service reception in redcar

Anonymous — Sat, 13 Sep 2014 05:33:18 GMT

Hi @Anonymous and Welcome to the Forum,

Have you checked via your full postcode here http://status.o2.co.uk/ to see what status your masts are showing as ?

If they are showing as 'Good' then perhaps download the MYNETWORK APP in order to report them. Ask any others around you on O2 to do the same to lend weight to the issue.

Also a sim swap has been known to sometimes remedy a situation as the sim may be the issue. Any O2 shop can perform this for you and it takes from a few minutes to approx 24 hours to fully settle. Turning your phone off and on helps the reset.

You say it's not the phone so I assume you've put another O2 sim in and you get good enough signal. Which may mean it is your sim. Unless this only happens in your home area then it may be the masts.

Tips link http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

O2 do cover themselves in their terms and conditions
They say in them that their service is not fault free and is not available everywhere.

Has the signal always been poor or is this recent ? As O2 upgrade their Network lots across the uk are suffering from Mast Congestion issues too.

Let us know how you get on.

Re: poor service reception in redcar

Anonymous — Sat, 13 Sep 2014 21:38:39 GMT

Thanks for advice guys I will try sim swap and see if that works if not then i will complain other people have been affected by this on one day 10 people went in to 02 store to complain the tech people have been out to fix problem but its still the same my phone was perfect untill two weeks ago

Re: poor service reception in redcar

MI5 — Sat, 13 Sep 2014 21:44:52 GMT

Sounds like a mast problem if others are having the same problems....

Re: poor service reception in redcar

Anonymous — Fri, 19 Sep 2014 08:08:05 GMT

I'm also experiencing ongoing signal issues and i have sent an email to the complaints team. Once i recieve a response i will let you know the outcome.

Essentially, i am trying to establish if the network have a legal responsibility to provide a certain level of service. There have been issues in my location for over 3 months with no resolve and as a paying customer i feel they are not fulfilling their T's & C's by providing a decent level of service.

Re: poor service reception in redcar

Anonymous — Fri, 19 Sep 2014 08:09:15 GMT

Please do as you say let us know what o2 say.

Re: poor service reception in redcar

MI5 — Fri, 19 Sep 2014 08:13:46 GMT

It's never been much more than 2G in Redcar in my travels to that area.......