topic Re: bill in Discussions & Feedback

bill

Anonymous — Wed, 10 Sep 2014 15:11:21 GMT

My phone is cut off ( my fault!) but being house bound and only having my mobile, it is impossible to pay my bill. I've tried everything!!!! Why is it that you can't ring 02 to pay them?? Hoping they will call me!!??

Re: bill

Anonymous — Wed, 10 Sep 2014 15:16:06 GMT

Hi

O2 PAY BILL Alt WAYS.

If your My02 is not working or for some reason a direct debit has failed these are the alternatives to pay your 02 Bill.

How do I pay my bill?
1. Click Here and sign in to My O2

Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions

You can also pay using our automated payment line.

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay.

You can also pay using our automated payment line. Call 0844 8090202 or 202 from your O2 mobile and choose option 1.3.

Please Note: Important.

If you normally pay your Monthly 02 Bill by Direct Debit, this may still be requested from your bank, if you make a payment within 48 hours of its due date.

Re: bill

Anonymous — Wed, 10 Sep 2014 15:23:02 GMT

I can't make ANY out going calls. If I try and pay on "my O2" it directs me to a phone number and I have no access to any other phones!!!

Re: bill

MI5 — Wed, 10 Sep 2014 15:24:40 GMT

Try live chat http://www.o2.co.uk/contactus

Re: bill

Anonymous — Wed, 10 Sep 2014 15:26:44 GMT

An O2 store would let you use their in store phone if your wary of giving your payment details.

Re: bill

Anonymous — Wed, 10 Sep 2014 15:28:05 GMT

Tried that too. When I enter my mobile number it just says I must enter a valid number, which ever format I put it in.

Re: bill

Anonymous — Wed, 10 Sep 2014 15:29:17 GMT

I'm housebound at the moment.

Re: bill

Anonymous — Wed, 10 Sep 2014 15:29:18 GMT

Can you use a neighbours landline or friends phone ?

Re: bill

Anonymous — Wed, 10 Sep 2014 15:30:32 GMT

Nope. Here on my own. Need my phone.

Re: bill

MI5 — Wed, 10 Sep 2014 15:31:02 GMT

@Anonymous wrote:
Tried that too. When I enter my mobile number it just says I must enter a valid number, which ever format I put it in.

Just 07xxxxxxxx

Re: bill

Anonymous — Wed, 10 Sep 2014 15:34:42 GMT

Won't except it. All the other providers,if your phone is blocked,u can at least ring them! Thinking of binning O2! Pity as been with them for years.

Re: bill

Anonymous — Wed, 10 Sep 2014 15:37:52 GMT

Appreciate your frustration.

I thought O2 stop services on a staggered phase after trying to obtain payment has failed.

Re: bill

Anonymous — Wed, 10 Sep 2014 15:46:52 GMT

I just want them to call me or for me to be able to call or email them so I can pay!! Not too much to ask. I can order a new Vodafone contract and have it here quicker.

Re: bill

jonsie — Wed, 10 Sep 2014 15:46:54 GMT

It used to be that they stopped outgoing calls first but allowed you to call customer service. It seems they have now gone for a full bat. Silly really when people need to pay.

Re: bill

Anonymous — Wed, 10 Sep 2014 15:50:00 GMT

May be a long shot but maybe @Anonymous who is site management can help.

Re: bill

MI5 — Wed, 10 Sep 2014 16:42:43 GMT

When all this is over and sorted out (one way or another) whichever network you end up using, I suggest you set up a direct debit to prevent this from happening in the future......

Re: bill

Bambino — Wed, 10 Sep 2014 17:44:28 GMT

I hate to be a harbinger of doom, but if the OP has had his phone cut off because of non-payment, and hasn't been able to contact O2 to try to rectify this, he may already have had a marker put on his credit rating, which would prevent him getting a phone contract with any provider.

Re: bill

jonsie — Wed, 10 Sep 2014 17:45:31 GMT

I would think that is almost certainly the case...

Re: bill

Bambino — Wed, 10 Sep 2014 18:02:20 GMT

I thought O2 now insisted that all contracts be paid by Direct Debit? If that's so, how has this situation occurred?

Re: bill

MI5 — Wed, 10 Sep 2014 18:05:43 GMT

They are supposed to and been discussed before but it seems they allow people to cancel them for some reason.....?