topic Re: Next,Day Delivery in Discussions & Feedback

Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 18:00:24 GMT

Yesterday ( Thursday ), I decided to buy a phone online after seeing the " next day delivery if you order before 10pm " notice. By 1pm today ( Friday ) when I still had no email to say it was dispatched I contacted a " guru " who informed me that I wouldn't receive it till probably Monday.

Then told me I couldn't cancel my order because it had been processed.

After talking to a guy on the phone I was assured I would get it on Saturday and he would phone back in 20mins to let me know what time I would get it. That was 4hrs ago.

I am soooo angry.

Re: Next,Day Delivery

Cleoriff — Fri, 05 Sep 2014 18:05:56 GMT

I don't blame you for being angry ....There are so many similar threads on here about orders being accepted...paid for and never received on the day promised....A very sad state of affairs from O2

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 18:07:49 GMT

Hi

I'd ring back and ask to speak to a line manager.

Also Check your e mail inbox and any spam Folders from O2 with tracking info.

Link http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

You can cancel if you require But any monies may take a few days to be returned.

Re: Next,Day Delivery

MI5 — Fri, 05 Sep 2014 18:07:50 GMT

Yet another disaster story....
What on earth is going on.....?

Re: Next,Day Delivery

Cleoriff — Fri, 05 Sep 2014 18:12:44 GMT

@MI5 wrote:
Yet another disaster story....
What on earth is going on.....?

I think it is probably another example of the phone actually NOT being in stock...but a failure by O2 to inform customers of this...Just take the money and to heck with the rest of it....'Next customer please' mentality:smileysad:

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 18:13:23 GMT

Its the whole so called next day delivery thing. Customers are being conned. Then to say that I would get it tomorrow is a joke when I still have not received dispatch confirmation so can't even track it.

Re: Next,Day Delivery

jonsie — Fri, 05 Sep 2014 18:13:23 GMT

This is getting too familiar a story!

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 18:15:40 GMT

Have been a loyal customer for over 20 years. Goodbye o2.

Re: Next,Day Delivery

aldaweb — Fri, 05 Sep 2014 18:47:04 GMT

I wonder how many customers O2 are losing because of these shenanigans

Re: Next,Day Delivery

MI5 — Fri, 05 Sep 2014 18:51:24 GMT

It's all a ploy to remove network congestion

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 19:00:10 GMT

Would you believe , 5 mins after having a rant on here I get an email saying my order has been dispatched!!! Will I get it tomorrow?? I won't hold my breath.

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 19:08:23 GMT

I hope you do but it's still not really good enough you should have got it today O2 are really pushing it at the moment

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 19:10:09 GMT

Fingers crossed daviemel

Let us know if the phone turns up.

Re: Next,Day Delivery

Cleoriff — Fri, 05 Sep 2014 19:12:03 GMT

@Anonymous wrote:
Would you believe , 5 mins after having a rant on here I get an email saying my order has been dispatched!!! Will I get it tomorrow?? I won't hold my breath.

There must have been someone reading this thread

Best of luck with it...please come back and let us know the outcome

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 19:18:29 GMT

I will. Just tried to track package and seems that there is no record of it.

Even if it does come tomorrow I am going to complain. Next day delivery means next day. Gurus unhelpful. O2 what is going on ggggrrrrr😈

Re: Next,Day Delivery

MI5 — Fri, 05 Sep 2014 19:19:47 GMT

@Anonymous wrote:

O2 what is going on ggggrrrrr😈

If you figure it out, please let us know

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 19:22:48 GMT

Lol

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 19:33:09 GMT

Just received a text from o2 , the phone I ordered on Thursday for next day delivery will be arriving on ..... Monday!!! Guess what. Its going back. Hello tesco mobile😬

Re: Next,Day Delivery

Bambino — Fri, 05 Sep 2014 19:43:46 GMT

Even if you switch to Tesco, O2 will still get their pound of flesh.Tesco Mobile runs on the O2 network. Loyalty counts for nothing these days. New customers are supposedly entitled to the same deals as long standing customers. Basically that means they'll get the same run around as you have.

Re: Next,Day Delivery

Anonymous — Fri, 05 Sep 2014 19:47:12 GMT

Its absolutely shocking. Anywhere else I shop online and am told its next day delivery it is. O2- Don't advertise something that you cannot do!!!