topic Re: UKMail have been terrible - anybody else had the same awful experience? in Discussions & Feedback

UKMail have been terrible - anybody else had the same awful experience?

Anonymous — Fri, 05 Sep 2014 14:29:40 GMT

I ordered an upgrade to an iphone 5S on Sunday 31st August. I was buying it on my daughter's behalf. I was promised a delivery by UKMail on the Tuesday. I made sure I was in all day. The driver never showed up. No card was left to say that delivery had been attempted.. Same story Wednesday. And Thursday. I phoned UKMail several times. Each time I was told delivery would be the next day. They often claimed the driver could not gain access. That is not true. At all times I was in the house. In any event - no calling card has ever been left to prove an attempted delivery. I phoned today Friday and was told the parcel was not even out for delivery. I had a chat with O2 yesterday and was assured that O2 would email UKMail to ensure delivery happened. Either the email was never sent or UKMail ignored it.

When I phoned UKMail today (Friday) I was told that the parcel would now be delivered on Monday. I have no reason whatsoever to believe that this delivery will happen. I am not sure if they even have the phone still.

UKMail are almost impossible to contact by phone. I had to sit in a queue for 30 minutes the first time I phoned them. Other times the line just gets dropped while I am waiting in the queue. This only adds to the frustration. Emails I have sent have been ignored.

Anybody else had this trouble?

Re: UKMail have been terrible - anybody else had the same awful experience?

MI5 — Fri, 05 Sep 2014 14:32:28 GMT

There are a few complaints reported on the forum but not a huge amount.
It does seem that when it goes wrong it goes wrong in a big way though....
O2 is responsible for your phone until you sign for it so keep pestering CS until you get some support.

Re: UKMail have been terrible - anybody else had the same awful experience?

jonsie — Fri, 05 Sep 2014 14:34:45 GMT

I would certainly keep ringing O2. They are responsible for their delivery couriers.

Re: UKMail have been terrible - anybody else had the same awful experience?

Anonymous — Fri, 05 Sep 2014 15:15:24 GMT

Hi nick_dim_100 and Welcome to the Forum.

Sorry to hear of your issues with your upgrade handset delivery.

If this was me I would put my complaint officially to O2 here http://www.o2.co.uk/how-to-complain/complain and also to Uk Mail here https://www.ukmail.com/docs/default-source/help-support-documents/raising-a-mail-concern.pdf?sfvrsn=2

Let us know how you get on please and best of luck.

Re: UKMail have been terrible - anybody else had the same awful experience?

Cleoriff — Fri, 05 Sep 2014 15:31:10 GMT

Over the past couple of weeks we have had a fair few complaints on here about UK mail. People having time off work to sign for a phone that never arrives

As said O2 are responsible for your phone until you receive it ....so it is them you should be ringing constantly...

I think O2 should be looking at a change of delivery courier..... UK Mail seem most unreliable..:smileysad: