topic Re: Cannot Access My O2 on PC in Discussions & Feedback

Cannot Access My O2 on PC

Anonymous — Fri, 05 Sep 2014 13:40:56 GMT

Hi! Today when I try to access My O2 on my PC using Internet Explorer 11 it fails to work and in fact it crashes my browser. However, if I go to www.o2.co.uk I can sign in successfully to O2 Community, but if I try to access My Account from there it also results in a spectacular crash.

Good old reliable O2! Anyone else having any problems?

Gerry

Re: Cannot Access My O2 on PC

MI5 — Fri, 05 Sep 2014 13:53:43 GMT

I use Chrome and have just checked - Logged on OK without any problems.

Re: Cannot Access My O2 on PC

jonsie — Fri, 05 Sep 2014 13:55:57 GMT

Working fine for me but I never use IE but I'll try it later when I get home.

Re: Cannot Access My O2 on PC

Anonymous — Fri, 05 Sep 2014 14:01:07 GMT

Thanks @MI5 and @jonsie - Problem seems to be specific to IE. Strange that I can get into the Community but not to My Account.

Gerry

Re: Cannot Access My O2 on PC

browni — Fri, 05 Sep 2014 14:11:59 GMT

Doesn't work in IE10 either but at least it falls over gracefully

No problems accessing My O2 using Palemoon.

Re: Cannot Access My O2 on PC

Toby — Fri, 05 Sep 2014 14:19:43 GMT

I'll let the team know guys, in case there is an issue

Re: Cannot Access My O2 on PC

Anonymous — Fri, 05 Sep 2014 14:19:56 GMT

@browni wrote:
Doesn't work in IE10 either but at least it falls over gracefully

Thanks for the feedback @browni That's an interesting way to express it ("falls over gracefully") - I think it smacks more of another fall from grace for O2, which has a somewhat different ambience.

Gerry

(Velcro - what a rip off!)

Re: Cannot Access My O2 on PC

Anonymous — Fri, 05 Sep 2014 14:21:23 GMT

@Toby wrote:
I'll let the team know guys, in case there is an issue

Thanks @Toby

Gerry

Re: Cannot Access My O2 on PC

Anonymous — Fri, 05 Sep 2014 14:43:34 GMT

Working for me on IE11, Chrome and Firefox!

Re: Cannot Access My O2 on PC

jonsie — Fri, 05 Sep 2014 15:11:52 GMT

Yes fine for me too on IE11.

Re: Cannot Access My O2 on PC

Anonymous — Fri, 05 Sep 2014 15:17:20 GMT

Hi

No issues using MBA ~OS X.

Safari and Chrome.

Re: Cannot Access My O2 on PC

Cleoriff — Fri, 05 Sep 2014 15:42:03 GMT

Also fine for me on Firefox and Chrome....

Re: Cannot Access My O2 on PC

aldaweb — Fri, 05 Sep 2014 18:21:52 GMT

Working fine for me IE11 and Chrome

Re: Cannot Access My O2 on PC

anticpated — Fri, 05 Sep 2014 21:34:17 GMT

Nice

Re: Cannot Access My O2 on PC

Anonymous — Fri, 05 Sep 2014 21:54:42 GMT

@Toby et al - Glad to end the week on a high note. Access to my O2 account has been miraculously restored after being unobtainable for several hours. Oh the mysteries of IE11!

Gerry

(Broken pencils are pretty much pointless, don't you think?)

Re: Cannot Access My O2 on PC

browni — Fri, 05 Sep 2014 22:07:02 GMT

Working for me now with IE10.