topic Bluebook, when will it be back online? in Discussions & Feedback

Bluebook, when will it be back online?

Anonymous — Mon, 18 Jan 2010 10:02:05 GMT

I am unable to get to my bluebook page. It says it's off for the weekend for maintaince.
I need to get to it for work reasons but it's still not on.. Does anyone know what's going on??

Bluebook, when will it be back online?

Anonymous — Mon, 18 Jan 2010 10:21:01 GMT

Just called O2 as I need to access this too and they know nothing.............apparently its an "Online" thing and the only thing they can suggest is to email them...... :robotsad:

Bluebook, when will it be back online?

Anonymous — Mon, 18 Jan 2010 10:58:15 GMT

Tried that and no reply, it's a nightmare because I need an address that is stored in there.

Bluebook, when will it be back online?

Anonymous — Mon, 18 Jan 2010 11:22:36 GMT

It's so annoying - sometimes I think O2 should rename their phone service "O2 Unhelpful Line" - I can't believe that one department can't talk to another and find out what is going on!

Email response I got was autoreaply saying I will get a reply in 24 hours......

Will let you know If I hear anything else

Bluebook, when will it be back online?

Anonymous — Mon, 18 Jan 2010 11:39:34 GMT

Called o2, they said it will be back on line today. That's all they could tell me.

Bluebook, when will it be back online?

jonsie — Mon, 18 Jan 2010 16:42:27 GMT

Its not back yet...wished my weekend was as long as O2's :womanindifferent:

Bluebook, when will it be back online?

Anonymous — Mon, 18 Jan 2010 17:12:28 GMT

Just looked and it now says it won't be back on till next week.
One person says later today and another says next week.

Come on o2, this is not why we use you!!

Not Impressed

Anonymous — Mon, 18 Jan 2010 17:48:05 GMT

I am not impressed with this! I depend on Bluebook. Now it won't be on for a whole week?? What could they possibly be doing? Just bring it back. It was fine the way it was!!

Bluebook, when will it be back online?

Anonymous — Mon, 18 Jan 2010 17:55:09 GMT

hmmmmmmmmmmmm, bit fishy.......

have just called O2 again and their "Customer Unhelpful line" is saying that they have no idea when it will be up nor do they know what the issue is!

Advised once again to email in, although not quite sure why.

Also could not confirm/deny if texts sent over this weekend will be captured or whether we have to manually upload again

Fingers crossed it is up again soon and who can wait a week????

Surely it would make sense to update their website message, at least they won't get loads of phone calls and emails that way.

Or I am being too logical lol!!

Bluebook, when will it be back online?

Anonymous — Mon, 18 Jan 2010 19:57:25 GMT

I agree, this is a nightmare and many of my business contacts are stored in bluebook.
Never seen it down for this long before... Wonder what the hell they are playing at to have to shut it down for a week.

Bluebook, when will it be back online?

Anonymous — Tue, 19 Jan 2010 15:57:00 GMT

Had a reply from o2 this morning confirming they are sorry but bluebook will be off line until next week.

Bluebook, when will it be back online?

Anonymous — Wed, 20 Jan 2010 17:51:58 GMT

Has anyone else had any more communication from o2 about this on whether the process is going to be sped up a bit?

Bluebook, when will it be back online?

Anonymous — Fri, 22 Jan 2010 11:56:52 GMT

This is so ### annoying!

They keep randomly taking it down for 'maintenance' and then to 'fix it'.

If I treated my customers with this level of incompitence I wouldn't have any customers!!!

COME ON O2 SORT IT OUT!!!

bluebook

Anonymous — Mon, 25 Jan 2010 00:20:32 GMT

I have tried bluebook again still not working this is total garbage service :robotmad:

Bluebook, when will it be back online?

Anonymous — Mon, 25 Jan 2010 09:05:51 GMT

Well o2, it's now next week and the bluebook service is still down. What the hell is going on??

Bluebook, when will it be back online?

Anonymous — Mon, 25 Jan 2010 09:15:48 GMT

tried callin again today they said it was working ok and maybe i should try re-registering ... go to the mybluebook page ... but that takes me to the service announcment splash screen anyway ... seem slike the online and the telephone support people do not talk to each other.

thier idea of a 'weekend' and 'next week' is not the same as everyone elses... i would really just like more accurate service messages so we know when we could expect to see it up again or if they are still having bother.

.

Bluebook, when will it be back online?

Anonymous — Mon, 25 Jan 2010 09:33:46 GMT

Flamin Nora. I'm close to leaving o2...what do you get for your money? I wouldn't mind, this is free!! :womanindifferent: I understand that maintaining data can take a while. But this seems to be ongoing. Stop dragging your knuckles, get on with it. Rant over.

Bluebook, when will it be back online?

Anonymous — Mon, 25 Jan 2010 09:53:10 GMT

Do they read these forums or not, if they did they would see how many people rely on bluebook.

Bluebook, when will it be back online?

adamtemp64 — Mon, 25 Jan 2010 10:24:42 GMT

Do they read these forums or not, if they did they would see how many people rely on bluebook.

Not oficially it is customer helping customer

Bluebook, when will it be back online?

Anonymous — Mon, 25 Jan 2010 12:20:08 GMT

I'm going back to basics, my purist values. All my contacts write then down on paper/in a diary it's reliable. As for back up of text messages, a letter using royal mail! Email, pigeon carriers, or even smoke signals. Picture messages-I'll have to some how transport myself where the sender is, no matter how long it takes, and use my eyes and photographic memory! You have to laugh,as being angry for so long is too much of a bother. I don't see bluebook coming back anytime soon this lifetime. O2 only have the text and web tarrif to redeem themselves with me, if that fails on me I know where I can find a better service. How sad.