topic Re: 202 call centre in Discussions & Feedback

202 call centre

Anonymous — Fri, 29 Aug 2014 16:17:02 GMT

Hi I have been with O2 for more years than I care to admit and I have been dragged kicking and screaming into the 21st century and decided to give up my old 'upfront for life tariff'. My new sim arrived so I eagerly called 202 to get it sorted and my old number changed. Within 1 sentence to the 202 operator I knew I was in trouble. I stuck with it though and went through everything I was asked (at least three times). Eventually I gave up and asked to be put through to the UK (it was South African) she said of course and put me straight through to Jeremy, Jeremy also didn't have a clue so I asked where he was based; Cape Town, wonder where that is in the UK. I have absolutely no issues with where a call centre is based just so long as they actually know what they are doing. I gave up and found a number which actually gave me a UK person (It wasn't easy but I did it). And what a difference, within 1 sentence Karen knew exactly what was required, she passed me on to Debbie who again got things done without fuss or issue. You have no idea how much a good and effective customer service means to us O2!! I almost cancelled my account becuase of this (I run three with you & have done for years). Stick to the UK teams PLEASE!!!!

Re: 202 call centre

MI5 — Fri, 29 Aug 2014 16:49:11 GMT

It's something we have been saying since the announcements to move it abroad were made, maybe 2 years ago.
There's a mix now between UK, SA and India...

Re: 202 call centre

Anonymous — Fri, 29 Aug 2014 16:21:34 GMT

It should stay in the UK

Re: 202 call centre

jonsie — Fri, 29 Aug 2014 16:26:10 GMT

It's obviously cost cutting but to the detriment of us, the customers.

Re: 202 call centre

Anonymous — Fri, 29 Aug 2014 16:39:56 GMT

Hence that part in my signature.

Re: 202 call centre

Anonymous — Fri, 29 Aug 2014 17:36:28 GMT

We can all say call centres should remain in the UK but in reality o2 will not listen.

Vodafone went down the route of Egypt (not bad) India and South Africa and now they are number 3 in the UK from number 1 some years ago.

Watch and learn o2. Watch and learn

Re: 202 call centre

Anonymous — Fri, 29 Aug 2014 17:36:35 GMT

It should be uk only I think it would attract more customers