topic Re: Compliments for o2 and their team this evening in Discussions & Feedback

Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:15:51 GMT

I tried to e-mail this but couldn't find a direct e-mail. I did fill out the survey but don't think those few questions really show how pleased i actually was with this evenings online chat.

I am due an upgrade but the 16gb iphone 5c seemed to be out of stock. So i started online chat to enquire about availability and if they were due back in.

I wont go into minor detail but i was offered the 32gb for the price of the 16gb with 5gb data and upfront fee of £29.99 and £38 per month. I saw the 2gb data deal on website had no upfront fee and was happy with 2gb as i rarely go over the 1gb allowance i currently have. Before i knew it, the upfront fee had been removed and i also got a £2 per month discount... so now paying £36 per month for iphone 5c, pink, 5gb data and 32gb phone. To top it off, it arrives tomorrow !!
(if i'd of done this deal on the website myself i'd be paying £43 per month so total saving of £168 altogether after chatting with someone )

I currently have iphone4 8gb and pay £38 a month (i've always felt a bit ripped off with this deal when the newer handsets come out with better/cheaper deals on yet i was stuck with the old model and paid more)... so to upgrade to a better phone, better deal and pay less... what can i say... I'm a very happy customer indeed Also noticed that the handset cash price was £360 where as on the apple website its £549.... amazing

Giselle on live chat was a pleasure to chat to - i wanted to get this across to o2 as so many people are always quick to complain but not as quick to say when things have gone well. Big thankyou to her, for answering my questions and helping me every step of the way! Couldn't of been easier (she was much more polite than the 2 people i had ringing me up a few weeks ago trying to push me to upgrade on 2 seperate occaisons!)

I hope this makes its way to o2 and giselle as to how pleased i am.

thanks again.
Jenny

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:14:51 GMT

That's great to hear nice deal well done maybe @Toby can feed it back

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:14:31 GMT

Hi jenny

Really nice to read your post and brings some balance to the forum

I'm sure our site staff @Toby and @Anonymous will feed this back.

Re: Compliments for o2 and their team this evening

jonsie — Thu, 28 Aug 2014 20:16:41 GMT

Enjoy your new phone and thanks for sharing your experience

Re: Compliments for o2 and their team this evening

Cleoriff — Thu, 28 Aug 2014 20:19:39 GMT

How lovely to hear of a great postive experience. Thanks for letting us know..and we hope you will stay around on the forum

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:20:27 GMT

Thanks everyone
I hope it does get fed back properly
(Working in retail myself i know how nice it is to get nice comments to balance out the negative ones)
I saw bits of the thread about the online chat and saw people weren't too happy with their people they were chatting too, but she was spot on.. a real credit to o2! Unlike the people who rang me trying to uprade me.... but thats something different

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:20:35 GMT

To add as your iPhone 4 takes a micro sim and the iPhone 5c takes a Nano Sim you will need to Complete the swapmysim procedure when the new phone and sim arrives.

Link here http://swapmysim.o2.co.uk

This will Move your tariff and number from your old sim to the new one and takes from a few minutes to approx 24 hours to settle. You'll know when the process has started as service will stop on the micro sim. Toggling airplane mode On and off will help the red connection process.

Enjoy your new iPhone.

Re: Compliments for o2 and their team this evening

jonsie — Thu, 28 Aug 2014 20:21:45 GMT

Glad you didn't fall for the telephone call upgrade

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:31:40 GMT

thanks.. the simswap was explained too all prepared! looking forward to it arriving tomorrow

Re: Compliments for o2 and their team this evening

MI5 — Thu, 28 Aug 2014 20:32:51 GMT

Good to read a nice post such as this. Thank you for sharing your feedback

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:35:30 GMT

Awesome.

Good choice of phone

Enjoy.

Re: Compliments for o2 and their team this evening

MI5 — Thu, 28 Aug 2014 20:37:34 GMT

and no work left for us to do.... but if you do have any further questions please feel free to come back and try us out for size too

Re: Compliments for o2 and their team this evening

jonsie — Thu, 28 Aug 2014 20:38:51 GMT

Yes stick around

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:39:49 GMT

Please let us know when it arrives I don't want to jinx anything but there has been a spate of phones going missing in transit lately but I'm sure it won't happen

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:46:12 GMT

ok thanks everyone for your nice posts and helpfulness least i know i can come here for any help too which is good to know. Hopefully mine won't get lost in transit 😞 but i guess there's pro's and con's of any 'next day delivery' promise

Re: Compliments for o2 and their team this evening

MI5 — Thu, 28 Aug 2014 20:47:21 GMT

We're all thinking positive thoughts for you

Re: Compliments for o2 and their team this evening

jonsie — Thu, 28 Aug 2014 20:48:33 GMT

Fingers crossed all goes well...:smileyhappy:

Re: Compliments for o2 and their team this evening

Anonymous — Thu, 28 Aug 2014 20:48:35 GMT

I have no doubts that it won't come as promised.

Re: Compliments for o2 and their team this evening

MI5 — Thu, 28 Aug 2014 20:50:25 GMT

You're safe - bob's in charge of your delivery

Re: Compliments for o2 and their team this evening

jonsie — Thu, 28 Aug 2014 20:51:04 GMT

@Anonymous wrote:
I have no doubts that it won't come as promised.

Double negative there bob