topic O2 Home BB Package in Discussions & Feedback

O2 Home BB Package

Anonymous — Sun, 17 Jan 2010 12:03:14 GMT

Hi,

I am thinking of getting O2 Home BB but not sure of which package to go for.

Is it possible to change between packages once I am up and running?

If I sign up for the top package, can I downgrade to a lower package at anytime during my contract?

Many Thanks in advance.

O2 Home BB Package

perksie — Sun, 17 Jan 2010 12:14:48 GMT

Check your exchange first at samknows.com to see if it is LLU enabled.

If so and you enter your details here:

https://www.o2broadband.o2.co.uk/getBroadband.do

it should give you an estimate of your line connection speed.

If you choose one of the faster tariffs and your line cannot support that speed they will switch it for you.

If you aren't LLU enabled the only option is O2 Access, about which you can read more in the Broadband forums.

The LLU service is very good, and if you have an O2 mobile you get a discount too.

O2 Home BB Package

Anonymous — Sun, 17 Jan 2010 12:22:53 GMT

I have checked using the Postcode and the exchange is LLU enabled.
But I cannot check my phone number as it wont be activated before tomorrow.

O2 Home BB Package

perksie — Sun, 17 Jan 2010 13:00:39 GMT

You can get a very rough idea by putting your postcode here and clicking your house on the map:

http://www.samknows.com/broadband/mapping/mapping.php

O2 Home BB Package

Anonymous — Sun, 17 Jan 2010 21:50:18 GMT

I have checked the exchange and its about half a mile from my house and it is enables for ADSL2 as well. O2 have their equipment there as well according to the above website.

But my question was:

"Is it possible to change between packages once I am up and running? "

Ideally I want to start on the top package and if I feel that it is not much benefit for my surfing habits, then I will downgrade to a slower speed.

So, is it possible to downgrade an O2 broadband package without paying a financial penalty?

Many Thanks.

O2 Home BB Package

perksie — Sun, 17 Jan 2010 21:57:52 GMT

You are nice and close so you should get good speeds, you should have looked for the magic letters LLU not ADSL (which may mean O2 Access), the LLU packages are Standard, Premium and Pro.

The maximum speed is dependent on a line check after you are connected, so if you go for the top package (Pro), and your line can't sustain that speed, they will move you to a lower package.

Make sure LLU (ADSL2+) is there.

You also will have 30 days to change your mind if it's not right for you.

O2 Home BB Package

Anonymous — Sun, 17 Jan 2010 22:01:18 GMT

If you take the pro package you need to wait until the first, hmm, 6 months of the contract has gone past (it may be 9, can't remember exactly).

o2 will automatically offer to downgrade you if you take a package other than standard but then get a sync speed lower than 8 meg.

O2 Home BB Package

Anonymous — Mon, 18 Jan 2010 00:17:39 GMT

Yes it does say yes to LLU servces.

O2 Home BB Package

Anonymous — Mon, 18 Jan 2010 09:08:41 GMT

This is what it says in the terms and conditions about switching package:

"9 Switching your broadband package
9.1. We will advise you if it is possible to switch to another O2 Home Broadband package or tariff. Please contact us via your O2 online account or through
customer service. If we allow you to switch your package, the actual speed may differ. If we allow you to switch, please note, you may not be able to move
back to your old broadband package, and you will only be able to move to a package supported by your landline. Switching broadband package or tariff may
be subject to you accepting a new Minimum Term.
4
9.2. Any change to your package may take up to five working days before it is activated and you will be charged at your new package price from the date of
activation in the next billing cycle."

It makes no mention of a penalty charge for downgrading the package, only about a new minimum term.

O2 Home BB Package

perksie — Mon, 18 Jan 2010 12:11:17 GMT

I have not heard of any penalty charge.

O2 Home BB Package

Anonymous — Mon, 18 Jan 2010 22:00:21 GMT

This is a reply from O2 Customer Services:

In reply to your email:

There is no telephone number on your email that I can use to check some details for you but our terms state that you may upgrade at any time.
If you pick the Pro or Premium package and you wish to downgrade, we ask that you stay on that package for 6 months before you do.

When we connect a line, we will monitor the service for the 1st 2 to 3 weeks, if we find that the service doesn't support the package you have chosen, we will email you asking that you call in and downgrade at the beginning rather than paying extra for a service that your line cannot support.

I hope this has helped. If you require any further information please don't hesitate to contact our sales team on 0800 230 0202.

Thank you for your enquiry

O2 Home BB Package

Anonymous — Sat, 06 Feb 2010 10:37:21 GMT

o2 will automatically offer to downgrade you if you take a package other than standard but then get a sync speed lower than 8 meg.

This isn't the case

I've been getting less than 8 meg for a month or so now and nothing been offered

O2 Home BB Package

perksie — Sat, 06 Feb 2010 11:24:51 GMT

o2 will automatically offer to downgrade you if you take a package other than standard but then get a sync speed lower than 8 meg.
This isn't the case
I've been getting less than 8 meg for a month or so now and nothing been offered

A phone call on the free help line, during the first 30 days would have got that changed for you.

If you have a problem with your line, start a new topic and give your line stats and details of what is wrong, and we may be able to help.