topic Re: Very Bad data connection in W11 in Discussions & Feedback

Very Bad data connection in W11

Anonymous — Sat, 02 Aug 2014 08:00:13 GMT

hi there,

it has been 10-15 days that the data connection in this area is really very bad inside apartment, pages don't load, have to wait very long - and used to work very well. I have reported to O2 phone support and the network guys twice, every now and then from http://status.o2.co.uk/ i would see maintenance going on but nothing has changed.

I am seriously thinking of leaving as i cannot use data anymore on my phone basically.

anyone having the same issue in west London?

thanks

Re: Very Bad data connection in W11

Anonymous — Sat, 02 Aug 2014 08:16:31 GMT

Hi @Anonymous and welcome to the forum,

A generic help help thread full of tips here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833 however as O2 do not give updates on when their masts will be back up and running it's a case of keep checking the status page and perhaps reboot your phone when it's showing as good.

Perhaps if your a pay monthly customer look at o2's Tugo Service which works off home broadband wifi http://www.o2.co.uk/help/products-and-services/tu-go , or perhaps Whatsapp or Viber , which need the recipient to have downloaded too as interim solutions if calls become an issue too.

It seems mast congestion is playing a very real part for users across the Uk right now too. 😞

Sometimes toggling 3G connection to off in the phones settings to push the phone to 2g can help.

If you do decide to leave O2 then I'd suggest checking out alternative networks by way if their Payg SIM cards to ensure they give you good signal etc.

Your current phone if locked to O2 can be unlocked here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form which is free to contract customers and £15 to Payg customers. Do this before you leave.

Help links.

PAC Code to keep number if moving networks http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270

How to leave O2 http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

However, I hope they resolve the masts issue and you decide to stay.

Re: Very Bad data connection in W11

MI5 — Sat, 02 Aug 2014 09:47:29 GMT

Tugo won't help with your issue so don't bother with that option.
Your issue is most likely the same that the whole of the uk is suffering from which is basically too many people trying to download data at the same time.
O2 are working on upgrading the network but currently it can't cope with the volume.....

Re: Very Bad data connection in W11

Anonymous — Sat, 02 Aug 2014 15:16:52 GMT

ok, then it's a widespread issue. interesting that about 2 weeks ago everything was fine around this area...

Re: Very Bad data connection in W11

MI5 — Sat, 02 Aug 2014 15:22:06 GMT

It comes and goes in some areas and the inconsistency is one of the biggest issues.
At least if I am going somewhere I know that doesn't have good data coverage I can take a different phone that does but if I go somewhere with usual good coverage and find out it's not when I get there it's very annoying.
I am starting to leave my old S3 in the glovebox of my car now with Three and EE sims in it so at least one of the networks can get me connected wherever I go !!

Re: Very Bad data connection in W11

aldaweb — Sat, 02 Aug 2014 15:34:26 GMT

Slightly OT but do you get data on both SIMs @MI5

Any dual SIM phones I've had only got 3G on one.

Re: Very Bad data connection in W11

MI5 — Sat, 02 Aug 2014 15:40:30 GMT

Yes mate. I use a magic sim adapter which gives 3g (or 4g) capability to either sim card.

Re: Very Bad data connection in W11

aldaweb — Sat, 02 Aug 2014 15:42:29 GMT

Is that dual standby or switch between SIMs?

Re: Very Bad data connection in W11

MI5 — Sat, 02 Aug 2014 15:45:27 GMT

No that's the downside, you have to manually switch sims.

Re: Very Bad data connection in W11

Anonymous — Mon, 04 Aug 2014 17:40:46 GMT

well, you understand that is very annoying, though, it should work, full stop.

i am wondering if they have been under some DDOS or something, as it was working fine, say one month ago..really strange.

Re: Very Bad data connection in W11

MI5 — Mon, 04 Aug 2014 17:44:31 GMT

Maybe they're upgrading your masts at the moment....?