topic Re: Sms to Russia in Discussions & Feedback

Sms to Russia

Anonymous — Thu, 17 Jul 2014 20:07:24 GMT

I have a windows iphone and until the beginning of July I was able to send a sms to Russia with out any problem, now I am unable to, even if I reply to an incoming sms, yet it is deducted from my credit when I send the sms. I am able to send them to the USA, so a bit puzzled??

Re: Sms to Russia

Anonymous — Thu, 17 Jul 2014 20:11:37 GMT

Hi

Do you send texts to more than one person in Russia ?

Are they all blocked or just one persons.

Ask the other person to check their phone to see if they have accidentally added you to any blocking facility.

Re: Sms to Russia

MI5 — Thu, 17 Jul 2014 20:12:48 GMT

or it could be restrictions in place from the Russian network or a fault with that network.

Re: Sms to Russia

Anonymous — Thu, 17 Jul 2014 20:26:37 GMT

Just one person, I will ask if I have been accidentally blocked, Thanks !!

Re: Sms to Russia

Anonymous — Thu, 17 Jul 2014 20:28:23 GMT

Hi

It is possible.

Some phones have two blocking facilities.

One for Texts and one for calls so ask them to check both.

Re: Sms to Russia

Anonymous — Thu, 17 Jul 2014 20:29:44 GMT

Sms from other mobiles in the UK are getting through OK, don't know which networks though. Thanks

Re: Sms to Russia

Anonymous — Thu, 17 Jul 2014 20:31:53 GMT

Thanks, will do!

Re: Sms to Russia

Anonymous — Thu, 17 Jul 2014 20:32:41 GMT

Let us know how you get on.

Re: Sms to Russia

MI5 — Thu, 17 Jul 2014 20:34:11 GMT

Good luck - These kind of issues can be a real pain to track down to a root cause 😞

Re: Sms to Russia

Anonymous — Fri, 18 Jul 2014 08:33:00 GMT

I have tried to call the mobile, no dialling tone or anything and sent a sms to another no. on a different network, not received anything but money taken off my credit in both instance's.

Re: Sms to Russia

MI5 — Fri, 18 Jul 2014 08:38:03 GMT

You'll need to call CS to get this investigated.

Re: Sms to Russia

Anonymous — Fri, 18 Jul 2014 08:42:48 GMT

Hi

Thanks for updating your thread.

Please let us know if Customer Service shed anything new in this.

Numbers are in the 'Contact us' tab at the bottom of the forum page.

Re: Sms to Russia

Anonymous — Fri, 18 Jul 2014 12:01:48 GMT

Excuse my ignorance, who is the CS?

Re: Sms to Russia

jonsie — Fri, 18 Jul 2014 12:05:18 GMT

CS is simply customer service.

Re: Sms to Russia

MI5 — Fri, 18 Jul 2014 12:27:35 GMT

Just call 4445 from you O2 phone (25p per call).

Re: Sms to Russia

Anonymous — Fri, 18 Jul 2014 20:03:21 GMT

said "Excuse my ignorance, who is the CS?"

Customer Service.

If your on a Pay as you Go go go Tariffs it's free to ring them on 4445

Re: Sms to Russia

MI5 — Fri, 18 Jul 2014 20:02:17 GMT

Or from a UK landline 0344 8090222
*Standard UK Rate as charged by your provider.

Re: Sms to Russia

Anonymous — Sat, 19 Jul 2014 08:51:22 GMT

Thanks, must have had a blond moment !!

Re: Sms to Russia

Anonymous — Sat, 19 Jul 2014 08:52:15 GMT

We're all happy to help.

Re: Sms to Russia

Anonymous — Thu, 24 Jul 2014 09:46:36 GMT

Thank you O2 for kindly refunding the money lost due to sms not being delivered and my friend in Russia has discovered the sms are reaching Russia but not delivered to her phone and the network provider is looking into the problem. Fingers crossed the problem hopefully will be resolved in the next few days.