topic Re: The website is useless in Discussions & Feedback

The website is useless

Anonymous — Sat, 26 Apr 2014 08:07:30 GMT

I already have a phone on O2, and I wanted a sim to put my iPad mini on my account as well. (1) The site says nano 4G sims are only for "iPad air" and "iPad mini with retina display". Wrong. Mine is an iPad mini, without the retina display, does 4G and takes a nano sim. (2) If I try and select the option of a 4G nano sim with 3GB data pre-loaded, it puts a *3G* sim in my basket. So I have to select the 4G sim with no pre-loaded data. (3) After ordering the sim, it gives me a link to allow me to choose a plan. OK, good enough, except the first thing that part of the site needs to know is the phone number I'm topping up. How in heck do I know that if I haven't yet received the sim? Why make this an option on the "thank-you" page when it's impossible to follow? In short you have gaps in your knowledge of the technology sector you claim to be serving, you don't test your website properly, and you don't even design the flow properly. Why do you think people like me who just want a simple, easy, quick, shopping experience go to other carriers?

Re: The website is useless

adamtemp64 — Sat, 26 Apr 2014 08:31:06 GMT

We all know how poor the o2 website is but not all ipad minis work on o2 4g check your model number here https://www.apple.com/ipad/LTE/

Ipad sims cannot be added to an account as all topups etc are done within the settings app (non business customers)

You could always get a sim from an o2 store.

But do check that your ipad mini non retina will actually work on o2 4g on the link above.

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 08:52:23 GMT

Hi @Anonymous and Welcome to the community.

Are you ordering the sim from here https://www.o2.co.uk/freesim/

Another option if your on contract is to tether your phone to the mini although that wouldn't achieve 4G speeds I believe.

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 09:20:51 GMT

No, the page I found from the dropdown menu is: http://www.o2.co.uk/broadband/ipad-sim. Oh, and the I noticed the other option it gives me to activate the sim when it arrives is to dial 4444 - also a useless suggesstion for an iPad.

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 09:22:19 GMT

That may be true, but my iPad definitely supports 4G - I've already used it with another carrier. If some iPad minis don't support it, fair enough, but the website should warn me of this and show me how to check, not simply say it isn't supported when this just isn't true.

Re: The website is useless

adamtemp64 — Sat, 26 Apr 2014 09:29:08 GMT

@Anonymous wrote:
That may be true, but my iPad definitely supports 4G - I've already used it with another carrier. If some iPad minis don't support it, fair enough, but the website should warn me of this and show me how to check, not simply say it isn't supported when this just isn't true.

Have you checked the link I posted early ipad minis will only work on 1800mhz 4g i.e. ee o2 know that all ipad minis non retina are not compatable with o2 4g at 800mhz so that is why it orders a 3g sim!

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 09:29:56 GMT

Actually, following that link it seems some models will work on some carriers and not others, so it is worth checking. My apologies. However, it doesn't really help, 'coz my model (MD540B/A) isn't listed, and yet it works with 4G. Also - while it may be a business decision - why on earth can I not add iPads to an account. I have a phone, an iPad, and an iPad mini. Hands up anyone who thinks it's a sensible decision to make me manage each of them separately.

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 09:30:47 GMT

"That is why it orders a 3G sim". Nonsense. I haven't told it what type of iPad I have, I've simply pressed the button to select a 4G sim.

Re: The website is useless

adamtemp64 — Sat, 26 Apr 2014 09:40:34 GMT

look at the back of the ipad for its A number then check the list

http://support.apple.com/kb/ht5452

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 09:41:43 GMT

I can understand your frustration and it's right we are discussing it here.

Remember we are all customers and not O2 employees.

If you want official clarification and to feedback your thoughts then perhaps ring them on 202.

Let us know how you get on.

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 09:48:12 GMT

OK, after wrestling it out of its case, and having to use a magnifying glass, it turns out to be a Model Number A1455, which according to the list you linked to previously doesn't work on 4G on O2, but does on EE (which is the carrier I want to switch away from). For which info, thank-you, and it saves me wasting my time wondering why it isn't working. Doesn't excuse the issues with the website, but at least I now know what my options are.

Re: The website is useless

adamtemp64 — Sat, 26 Apr 2014 09:49:59 GMT

Glad you got there in the end

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 10:08:25 GMT

Awesome you have sorted this as far as you can.

You could upgrade to another compliant ipad or use the tethering option I spoke of earlier.

It was the same type of situation with the iPhone 5 being 4G compliant on the ee Network but not o2's. 😞

Re: The website is useless

MI5 — Sat, 26 Apr 2014 10:13:33 GMT

Well done Adam. Good call

Re: The website is useless

jonsie — Sat, 26 Apr 2014 10:17:42 GMT

Yes nice one Adam. Clear information as to model number and compatability with O2 4G. Much better to find out now than further down the line. At least the OP now knows the options available to him.

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 14:39:49 GMT

You think the website is crap, try getting through to them on the phone its even worse

Re: The website is useless

Anonymous — Sat, 26 Apr 2014 14:44:22 GMT

Via phone can be a long time depending on what time of day and indeed the day of the week your ringing on.

Patience is a virtue.

Re: The website is useless

jonsie — Sat, 26 Apr 2014 14:57:43 GMT

Weekends are THE worst times to try and get through. Best times are undoubtably early morning weekdays.