topic Re: Upgrade and tariff transfer problems. in Discussions & Feedback

Upgrade and tariff transfer problems.

Anonymous — Tue, 22 Apr 2014 12:48:00 GMT

Hey guys,

I've recently upgraded my contract and I paid a £50 upfront charge in order to save 30% on my monthly bills..problem is i can't get the code to work and I'm struggling to get any help from customer services to rectify the problem...so I thought you guy's might be able to help me out?? I will be so gratefull if you can give any advice or help.

Kind regards,

Graham.

Re: Upgrade and tariff transfer problems.

Anonymous — Tue, 22 Apr 2014 13:00:34 GMT

Hi GB,

Is this the open code you're talking about? Where did you do your upgrade?

So long as everything is in order then you can text OPEN to 2020 and follow the prompts to put in your code.

Re: Upgrade and tariff transfer problems.

Anonymous — Tue, 22 Apr 2014 13:08:07 GMT

Hi there,

Thanks for your reply...I did my upgrade at an 02 store in Newcastle upon Tyne,UK.

I believe its an open code,but I'm not 100% sure.

Regards,

Graham

Re: Upgrade and tariff transfer problems.

Anonymous — Tue, 22 Apr 2014 13:11:44 GMT

Did you get it from working at a certain place? at 30% it does sound like the Open code to me.

If you already have it then do what I posted before regarding the text.

If you haven't got the code then you need to get it from https://o2open.co.uk/O2Open/servlets/SignUp

Your discount is normally applied within 72 hours.

Re: Upgrade and tariff transfer problems.

Anonymous — Tue, 22 Apr 2014 13:14:36 GMT

It's working!!! thank you so much.

Kind Regards,

Graham.

Re: Upgrade and tariff transfer problems.

Anonymous — Tue, 22 Apr 2014 13:19:07 GMT

Fantastic, glad it worked.

What phone did you go for? Are you enjoying it?

Re: Upgrade and tariff transfer problems.

Anonymous — Tue, 22 Apr 2014 14:45:49 GMT

Best of luck trying to get hold of someone!! I cancelled my contract and paid £106.61 so I no longer had O2 but they are still sending me bills even though they confirmed paid up. Seems a case of No Escape

Re: Upgrade and tariff transfer problems.

Toby — Tue, 22 Apr 2014 15:11:38 GMT

Hi bolitho,

Sorry to hear about this, please send me a private message and we'll see what can be done. I'm Toby, the community coordinator.

Re: Upgrade and tariff transfer problems.

Anonymous — Fri, 25 Apr 2014 16:49:10 GMT

Hi Wanty,

I decided to go for the HTC One M8,and have to say it's awesome, I've been like a child with a new toy!!!

Graham.