topic Re: EE New Call Centre in Discussions & Feedback

EE New Call Centre

jonsie — Fri, 18 Apr 2014 07:59:06 GMT

EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre as its UK recruitment drive gathers pace.

The new site will be managed by Convergys and will open in late spring. In February the operator disclosed its plans to bring over 1,000 jobs back to the UK from overseas call centres, and the location of the remaining roles will be unveiled in due course.

http://www.mobiletoday.co.uk/news/industry/29129/ee_reveals_location_for_new_customer_service_centre.aspx

Think again O2.....?

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 09:04:40 GMT

I'm all for Uk based locations to support our Uk economy in all sectors.

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 10:13:14 GMT

Yeah ur right @Anonymous it's the best way forward and I think a better understanding with there uk customers

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 10:20:37 GMT

Fab news from EE. Anything that helps to improve our economy.

O2 Really need to think twice as does loadamoan

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 11:01:16 GMT

All major companies in the uk should do this as a matter of course

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 19:28:59 GMT

A UK call centre is always a selling point for me - I'd rather pay extra. The overseas call centre was one of the main reasons I left Vodafone and I'm sad that O2 is going to be closing it's UK call centres.

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 19:30:01 GMT

Hence the bit in my signature. 😞

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 19:56:54 GMT

If o2 does indeed close all of its uk call centres then they also lose all of my contracts. I too (like traceyjs1975) left Loadamoan for poor Customer Service issues. Only ever got uk centres when calling sales.

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 20:46:51 GMT

I will be off too im not trying to understand a different language when trying to sort out a problem with my phone

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 20:51:40 GMT

I would have thought the people that man call centres abroad would have to have an understanding of the English language.

I think we need to get past this part of foreign call-centres.

Lack of knowledge is not always due to language barriers.

Re: EE New Call Centre

Anonymous — Fri, 18 Apr 2014 20:53:17 GMT

they may have an understanding of the English language but can we understand them I cant half the time when I have had to call certain companies

Re: EE New Call Centre

jonsie — Sat, 19 Apr 2014 02:07:16 GMT

The grasp of English does tend to cause problems for people but call centres should be UK based. I would have much more confidence in someone answering my query in my native language. Don't get me wrong, I'm in no way prejudiced but O2-UK should be precisely that.

Re: EE New Call Centre

adamtemp64 — Sat, 19 Apr 2014 07:35:56 GMT

Another reason to stay on our business contracts still all uk call centers on o2-business http://www.o2.co.uk/business/why-o2

Re: EE New Call Centre

anticpated — Sat, 19 Apr 2014 09:56:00 GMT

I get frustrated with all call centres as I want to talk to organ grinder not the monkey after a series of basic and sequentially non-useful questions in some cases. Although O2 isn't too bad it's not someone I call often.

Re: EE New Call Centre

Anonymous — Sat, 19 Apr 2014 15:08:00 GMT

@Anonymous wrote:
A UK call centre is always a selling point for me - I'd rather pay extra. The overseas call centre was one of the main reasons I left Vodafone and I'm sad that O2 is going to be closing it's UK call centres.

Where have you heard this?

Will make it rather difficult for me to get into work if they were closed.

Re: EE New Call Centre

Anonymous — Sat, 19 Apr 2014 15:11:23 GMT

Wow hope and pray O2 call centres remain in the UK 😞

Re: EE New Call Centre

Anonymous — Sat, 19 Apr 2014 15:13:28 GMT

Capita plans to close O2 call centres and cut thousands of jobs - Telegraph - http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10087909/Capita-plans-to-close-O2-call-centres-and-cut-thousands-of-jobs.html

Re: EE New Call Centre

Anonymous — Sat, 19 Apr 2014 15:14:18 GMT

Hope they don't go overseas thats y I don't like other networks cus they don't seem to handle things properly

Re: EE New Call Centre

Anonymous — Sat, 19 Apr 2014 15:16:20 GMT

I've seen media reports like that too hence the statement in my signature.

Re: EE New Call Centre

Anonymous — Sat, 19 Apr 2014 15:16:24 GMT

That's over a year old Lifeishard, we're all doing pretty ok

Would have liked them to have fit a cocktail bar, but can't have it all can we haha.