topic Re: My number on SIM in Discussions & Feedback

My number on SIM

Anonymous — Fri, 18 Apr 2014 15:36:19 GMT

How the heck do I get my phone number to show up on my SIM?

If I do the About Phone - Status bit the My Number bit just says unknown.

I have an app that needs to SIM to know what my number is.

How do I get it on the SIM?

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 15:46:12 GMT

Hi.

Which phone are you using ?

Your O2 mobile number will already be on the SIM card and I assume your making outbound calls and taking inbounds calls fine.

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 15:48:38 GMT

We really do need to know what phone you are using before we can help you

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 15:49:27 GMT

It's a Galaxy S4.

I had a new SIM with the phone to support 4G but kept my number.

When I launch the app it says my phone is programmed with an empty number!

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 15:53:57 GMT

Have you performed the swapmysim procedure ?

http://swapmysim.o2.co.uk

This moves your number and tariff from one SIM card to another and takes around 24 hrs to settle but is typically quicker.

This procedure is undertaken if a person has a faulty SIM card, moving from one sized sim to another or is upgrading to a 4g compliant sim.

Once carried out the old SIM card is de activated.

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 15:52:21 GMT

I believe so.

The phone itself works fine.

Just that no number shows in the my number field.

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 15:57:31 GMT

To be honest I have exactly the same with my S4 (and with my S3 and S2 before that).

Never did find out why

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:04:12 GMT

Is their something like you need to go into
Contacts - More Options - Special numbers - My Numbers, and edit or add your number from there or something similar.

Or You can try this first Contacts - Menu - More Settings - Own Numbers

Or

I have read forums on how to do this, there was a solution You can try this Contacts - Menu - More Settings - Own numbers

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:01:48 GMT

Hi you cannot add your own number to the sim on an s4 my note 3 is the same it's a limitation in the phones software I'm afraid

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:03:13 GMT

I have had a look and cannot see any option to add the number to the phone.

I have the number in as a contact but that does not associate it with the SIM it seems.

The FAQ for the app says others that have had the problem got their provider to do this - Send MSISDN to SIM. Not sure if that is just america though. 😞

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:04:44 GMT

You could try ringing customer services and asking them but you cannot do it yourself for certain

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:04:59 GMT

Have you spoken to O2 ?

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:07:09 GMT

I have had two online chats with the 02 Guru's who did not know what to do!

Thanks for the advice anyway folks.

I will try again and see if I can get them to sort it.

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:08:16 GMT

Don't use the online chat they are not recommended here it's best to call them up

Re: My number on SIM

jonsie — Fri, 18 Apr 2014 16:09:06 GMT

You can put your sim (with an adapter) in an older phone such as a Nokia/Sony which will allow you to write the number to the simcard.

If you pop into an O2 store (quiet time preferable) and I'm sure they can help you with the range of phones they have.

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:09:14 GMT

Ah right. Thanks for the advice.

I will give them a call then!

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:09:22 GMT

http://www.o2.co.uk/contactus

Call them on 202 contract or 4445 payg

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:13:26 GMT

I believe an older android phone running 4.1 or below will allow you to do it as well

Let us know how you get on after speaking to them

Re: My number on SIM

jonsie — Fri, 18 Apr 2014 16:15:28 GMT

As mentioned:smileywink:

Re: My number on SIM

Anonymous — Fri, 18 Apr 2014 16:18:26 GMT

Was just making sure