topic Re: No access to email, text or data on O2 mobile in Discussions & Feedback

No access to email, text or data on O2 mobile

Anonymous — Mon, 14 Apr 2014 20:07:22 GMT

I have just got an O2 bolt on for data on my iPhone 4s. Unfortunately, I can't get email, data or texts on the O2 mobile service (can get this on wifi). Must be a problem with mobile settings. Would have liked to speak with O2 live chat, but no one home right now

Re: No access to email, text or data on O2 mobile

Anonymous — Mon, 14 Apr 2014 20:12:29 GMT

Text active to 2020. , save and turn airplane mode on and off

Re: No access to email, text or data on O2 mobile

Anonymous — Mon, 14 Apr 2014 20:14:41 GMT

Help link http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

-also check your masts http://status.o2.co.uk

Check airplane mode is not on too first.

Try settings , general , reset , reset network settings and or Hold the Top Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

Contact O2 and ask that your on an iPhone - idata setting for data.

Ensure Mobile data is on in the settings.

Settings , mobile , mobile data is toggled on.

Re: No access to email, text or data on O2 mobile

Anonymous — Mon, 14 Apr 2014 20:20:11 GMT

2020 says: Unfortunately we had problems dealing with your request for settings. Please contact Customer Service.

Re: No access to email, text or data on O2 mobile

Anonymous — Mon, 14 Apr 2014 20:24:56 GMT

Apn http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

Re: No access to email, text or data on O2 mobile

Anonymous — Mon, 14 Apr 2014 20:28:27 GMT

Thank you for excellent & prompt advice. IPhone works now! Hurray

Re: No access to email, text or data on O2 mobile

Anonymous — Mon, 14 Apr 2014 20:34:26 GMT

You're welcome.

Good result.