topic Re: 'Flagging a Post' in Discussions & Feedback

'Flagging a Post'

Cleoriff — Mon, 14 Apr 2014 00:42:13 GMT

Hi All

This may seem a silly question to regular posters but I often see the expression used 'I have flagged this

post',used mainly when you want to bring something to the attention of Forum staff.

How exactly do you flag a post?

I have looked in the Option box to the right of the posts and am unable to see anything there.

I do see 'Report inappropriate content' and I understand that. However sometimes the OP needs help with

other problems and it is that particular issue I am asking about.

Thanks all.

Re: 'Flagging a Post'

Anonymous — Mon, 14 Apr 2014 07:14:37 GMT

Hi

The 'inappropriate content' sends a message to all the moderators ,and Toby and Chiara.

Other ways are using the hashtag before a users name.

This can be used to flag a post to another individual user who may be able to assist the op further.

Edit : use @ not #

Re: 'Flagging a Post'

Cleoriff — Mon, 14 Apr 2014 06:49:39 GMT

@Anonymous wrote:
Hi @Cleoriff

The 'inappropriate content' sends a message to all the moderators ,and Toby and Chiara.

Other ways are using the hashtag before a users name.

This can be used to flag a post to another individual user who may be able to assist the op further.

Morning BoB,

Thank you. Though as this is me you are explaining this to, could you elaborate further please?

Do you mean on seeing someone who needs specific assistance, you would PM another individual with a

message, where you ask if they could assist (for instance) #joebloggs?

Re: 'Flagging a Post'

Anonymous — Mon, 14 Apr 2014 07:15:11 GMT

You can pm another user asking them to help in the thread but I prefer to hashtag someone in.

For example if I'm replying to an android post and need further assistance I may hashtag someone like MI5 or another member in the post, so that member sees it as being mentioned via e mail, and hopefully comes to assist the original op.

Edit ; use @ not #

Re: 'Flagging a Post'

adamtemp64 — Mon, 14 Apr 2014 07:04:08 GMT

I think bob mean use the @ mention function and not # a hashtag so an individual is alerted to a particular thread hope that makes it clearer @Cleoriff

Re: 'Flagging a Post'

Anonymous — Mon, 14 Apr 2014 07:11:35 GMT

Whoops.

Went into Twitter mode there !

😞

They will receive an email as long as that setting has been toggled to on. ( it's on by default I believe)

Re: 'Flagging a Post'

Cleoriff — Mon, 14 Apr 2014 07:14:16 GMT

@adamtemp64 wrote:
@I think bob mean use the @ mention function and not # a hashtag so an individual is alerted to a particular thread hope that makes it clearer @Cleoriff

@I did wonder about the @ mention function Adam...but you dont always see that in the post? Sometimes

you just see the sentence, 'I have flagged this post' with no mention ??.....

Re: 'Flagging a Post'

Anonymous — Mon, 14 Apr 2014 07:24:36 GMT

That means they have used the inappropriate button or pm'd staff.

Ie if someone has added their e mail address or contact details in their post or you think the post should be moved to another section or be in its own thread or you find an issue with the content or tone of the post or it contravenes forum rules.

Re: 'Flagging a Post'

adamtemp64 — Mon, 14 Apr 2014 07:32:44 GMT

On the old forum there was a red flag system in place and not report inappropriate content hence some use flagged see the t&c here still refere to the red flag system http://www.o2.co.uk/termsandconditions/other-products-and-services/o2-community @Toby? could do with an edit

Re: 'Flagging a Post'

Cleoriff — Mon, 14 Apr 2014 07:41:15 GMT

Thank you @adamtemp64 and @Anonymous

It seems my question about flagging was relevant then...as there is actually NOW no red flag system in place!

No wonder I was confused!

I am so pleased for all your help. It stops me thinking I am going senile!

EDIT: I will wait to see if Toby has anything to add....

Re: 'Flagging a Post'

Anonymous — Mon, 14 Apr 2014 07:47:12 GMT

You're welcome @Cleoriff

The inappropriate button has superseded the red flag option.

I'm sure Toby will clarify.

Re: 'Flagging a Post'

Cleoriff — Mon, 14 Apr 2014 08:29:43 GMT

And just for clarification...whilst we wait for @Toby ....

1) If you see something that rings alarm bells such as a poster using 'bad' language OR posting account

details/email address you would click on Report Inappropriate content ...(I got that bit)

2) If someone needs 'technical' help and you are unable to give it, you would @mention someone who could?

3) And finally...the expression 'I have flagged this post' means you have actually clicked the 'report' button

(purely because there is NO red flag?).....

Re: 'Flagging a Post'

adamtemp64 — Mon, 14 Apr 2014 08:34:01 GMT

@Cleoriff correct

Re: 'Flagging a Post'

Anonymous — Mon, 14 Apr 2014 08:36:17 GMT

Spot on.

Re: 'Flagging a Post'

Cleoriff — Mon, 14 Apr 2014 08:40:36 GMT

@adamtemp64and @Anonymous ...You see?...only took me a good 2 hrs! I got there in the end

ermmm...eventually!

Re: 'Flagging a Post'

adamtemp64 — Mon, 14 Apr 2014 08:44:59 GMT

@Toby re red falg in t&c http://community.o2.co.uk/t5/Discussions-Feedback/Website-bugs-or-errors/m-p/405382#M30725 over a year ago and previously in other threads

Re: 'Flagging a Post'

Toby — Mon, 14 Apr 2014 08:50:57 GMT

Hi guys,

The 'Red flag' is system is gone as you have correctly ascertained. I'll make sure the Ts & Cs are edited accordingly.

While you may see comments such as 'I have flagged this' I have said a few times to members that this is not always the best idea. If say, a member is having a very frustrating issue and has used bad language or insults, saying that the post has been flagged usually exacerbates these situations regardless of the good intention, causing more admin work for the moderators or myself. If you use the 'Inappropriate content button, we'll get round to it and assess which action needs to be taken, so posting that you have done so on these occasions does not make a difference to the outcome.

On the other hand, saying it when a member posts their number (i.e. something that is not inappropriate, but is instead a mishap) is a great idea, as it lets the member know that other members are looking out for them.

I hope that all makes sense

Re: 'Flagging a Post'

Anonymous — Mon, 14 Apr 2014 08:52:33 GMT

100%

Thanks @Toby

Re: 'Flagging a Post'

Cleoriff — Mon, 14 Apr 2014 09:58:59 GMT

Well well well...all I can say is...Good going Cleo!

It seems by me asking my so called dumbo question, I have not only highlighted something that needed

changing in Forum T&C's, but more importantly, I now know what the heck I am doing!

Seriously, thanks all once again

Re: 'Flagging a Post'

anticpated — Mon, 14 Apr 2014 13:47:48 GMT

I want a tartan flag for specific days of the year.