topic Re: O2 Network Coverage not working - St Albans AL4 Area.... in Discussions & Feedback

O2 Network Coverage not working - St Albans AL4 Area....

Anonymous — Fri, 11 Apr 2014 10:55:55 GMT

I have been told the coverage was down due to a faulty mast which should have been fixed on the 74 April then when I called O2 to find out why this was still not working they seeem to know nothing about mast being faulty and just kept asking me to clean sim card, reboot etc.

I know my phone works correctly as every where else I get covergae but since the storm 6-8month ago I cant get coverage at home anymore.

O2 just say according to Postcode should be fine, I say well that is incorrect as I live here and the covergae is still not working..

Will I ever get to use my phone to make calls or text while at home ever again?

Re: O2 Network Coverage not working - St Albans AL4 Area....

MI5 — Fri, 11 Apr 2014 10:57:43 GMT

Download the "My Network" app and report the issue from the app.

Re: O2 Network Coverage not working - St Albans AL4 Area....

Anonymous — Fri, 11 Apr 2014 10:58:36 GMT

Hi

Download the MYNETWORK app and report your masts that way. If others on O2 in your area are having issues get them to do the same.

Re: O2 Network Coverage not working - St Albans AL4 Area....

Anonymous — Fri, 11 Apr 2014 10:58:45 GMT

Samsung Galaxy S4 on O2 4G

Re: O2 Network Coverage not working - St Albans AL4 Area....

Anonymous — Fri, 11 Apr 2014 11:02:32 GMT

If on contract then perhaps look at the O2 Tugo option for an interim solution (home broadband wifi permitting)

A link to generic network solutions http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#U593752

Re: O2 Network Coverage not working - St Albans AL4 Area....

Anonymous — Fri, 11 Apr 2014 14:08:08 GMT

You could consider a complaint as well if they won't accept that there is a problem
http://www.o2.co.uk/how-to-complain