topic Where is the "Thinking of Leaving O2" Button??? in Discussions & Feedback

Where is the "Thinking of Leaving O2" Button???

Anonymous — Tue, 17 Nov 2009 20:23:26 GMT

Hi

As the title says...where is the button?...I can't find it anywhere!

Can anyone point me in the right direction?

Cheers

Where is the "Thinking of Leaving O2" Button???

Anonymous — Tue, 17 Nov 2009 20:34:41 GMT

In the contact us (email) section of the O2 website?

Where is the "Thinking of Leaving O2" Button???

Anonymous — Tue, 17 Nov 2009 20:48:44 GMT

I'd like to know too.

My contract is up next month and i've never seen such a poor range of phones as o2 have. It's a shame because I've found their customer service to be very good. The phone range is just so basic.

I'm swithering to jump ship to voda and either an e72 or n900.

Where is the "Thinking of Leaving O2" Button???

Anonymous — Tue, 17 Nov 2009 21:01:05 GMT

Can't find anything in the Email section of the "Contact Us" area...

Stinger, I'm exactly like you. The line up of their phones are poor...

Nothing on the Satio? Or the X2? which is meant to be coming out this Month...

leaving 02

Anonymous — Tue, 17 Nov 2009 22:24:37 GMT

I agree with you completely i am thinking seriously of leaving 02. and my son is leaving before christmas. the service is good cant fault it but the range of phones is absolutely bismal. unless they drastically do something very quickly i truly believe there may be lots leaving, after all there is quite a few different networks to look at all vying for our custom. please 02 i love your service but please get some decent phones n 900 n97 900 definatly. sooner rather than later or 02 unfortunatly you may just miss the boat. my sons friends feel the same its such a shame. my boy wanted the 900 before christmas and so did i it seems we will be moving to vodaphone unless 02 please do something.

Where is the "Thinking of Leaving O2" Button???

Anonymous — Wed, 18 Nov 2009 08:41:14 GMT

you all are aware that the website doesnt stock all the phones?

o2 have the satio, the galaxy and the n86 and will be getting the htc hd2 and anio.

yea completely agree that they dont stock many nokias and with the problems that they N series have i cant really blame them.

so check the stores or phone customer services and ask

Where is the "Thinking of Leaving O2" Button???

Anonymous — Wed, 18 Nov 2009 12:19:22 GMT

Im guessing there is no such button. Just give them a call and tell them your leaving

Where is the "Thinking of Leaving O2" Button???

Anonymous — Wed, 18 Nov 2009 14:19:53 GMT

I'm goint to sit tight until middle of next month then see what phones they have. I currently have an iphone but fancy a change.

Quite tempted by the HTC HD2 but it looks massive! So i'll settle for either n900, e72 or maybe the HTC.

The only phone on their website right now i would consider is the n86 but thats a fairly old phone now and i'd have it for 18 months.

I think if no joy by mid december i'm off to voda as much as it pains me. Mind you i had a look at their forums the other night and they seem really good. Plenty of mods from vodafone who are there to help you. Just dont know what their phone CS is like. I rarely have to call o2 but whenever I have they are really good.

Where is the "Thinking of Leaving O2" Button???

Anonymous — Wed, 18 Nov 2009 16:39:49 GMT

I jumped to Vodafone a few weeks ago after 6 years with o2 and so far so good. The Vodafone Forums are excellent, people and Admin get together to work on phone faults, any problems and queries. Also I had to call Customer Services a couple of times (as you normally do after a new line rental) as teething probs on the tariff I was signed up to in the store and what I was getting. Vodafone customer services were brilliant on each occasion.

I found the phone selection on Vodafone is much stronger. So that was the main reason I jumped ship.

Although I had poor experience with the Retentions Team, who couldnt wait to give me my PAC code, I must say the o2 Customer Services department has always been really good to me.

Anyway best of luck in what you do

Where is the "Thinking of Leaving O2" Button???

Anonymous — Thu, 19 Nov 2009 12:54:07 GMT

That must be a different Vodafone to the one I left in October?

Incompetant staff, rude shop staff who are only interested in making a sale out of you - no support at all. Tariff and Forum were the only good things.

Paying the 6 months off on 2 lines to leave was the best feeling ever.

Good luck with Skodafone.

Where is the "Thinking of Leaving O2" Button???

Anonymous — Thu, 19 Nov 2009 13:45:39 GMT

Again another customer that doesn't want to upgrade to the current poor selection of handsets offered by o2, not interested in BB or Iphone. I like Nokia's, but the N86 is too similar to my N95-8GB for me, I want something a bit newer a bit more modern - a touch screen phone!

I would like to wait around for the N900 but we all know o2 probably will never release it anyway so was looking for sim only 30 day contract. They can offer me the same deal as a new customer. I was not happy about this, but they state their sim only tarriffs are already a "great" deal.

So I said I would like my PAC code, again they prepared to send it without any questions or trying to retain me after 6 years or so of being an o2 customer.

If I move to someone else, a lot of other network operators do not allow free mms messages as part of an unlimited text deal whereas o2 does. Do you know if there is a) an operator that does allow it or b) a way that mms can be sent over say the unlimited wap that you get with another operator?

If there is then hello pac code, goodbye o2.

Actually AceKooL76 I see you have gone over to Vodafone after a similar number of years with vodafone as me! As for o2's sim only 30 plans being "value" they are far from it! Vodafone are offering :

30 days , 600 Mins , Unltd texts, Unltd Web SIM Only for £20

O2's comparison is

30 days , 600 Mins , 1200 texts Unltd Web SIM Only for £19.56

Where is the "Thinking of Leaving O2" Button???

Anonymous — Thu, 19 Nov 2009 15:42:15 GMT

Vodafone do a MMS bundle for £2, the gets you 50 a month

Where is the "Thinking of Leaving O2" Button???

Anonymous — Thu, 19 Nov 2009 16:47:00 GMT

Ok great, I didn't know that thanks for your help, I might just add that onto Vodafone too.

Oh well hopefully o2 will learn sooner rather than later before they lose all their customers otherwise it will be too late.

Where is the "Thinking of Leaving O2" Button???

Anonymous — Thu, 19 Nov 2009 17:15:02 GMT

you do know that the N900 isn't able to do MMS yet, Right? and as far as I'm aware its coming but no definite date for it.

Where is the "Thinking of Leaving O2" Button???

Anonymous — Thu, 19 Nov 2009 17:58:50 GMT

The n900 will be able to do mms I'm sure with firmware updaet etc even if it is primarily an internet tablet and secondary a phone.

I am not interested in it that urgently as I brought a n97 off ebay recently and flogged my old fone, just want a sim only tariff atm and o2 tbh have really *** me off with their couldn't care less attitude.

Where is the "Thinking of Leaving O2" Button???

Anonymous — Thu, 19 Nov 2009 19:43:40 GMT

Actually AceKooL76 I see you have gone over to Vodafone after a similar number of years with vodafone as me! As for o2's sim only 30 plans being "value" they are far from it! Vodafone are offering :
30 days , 600 Mins , Unltd texts, Unltd Web SIM Only for £20
O2's comparison is
30 days , 600 Mins , 1200 texts Unltd Web SIM Only for £19.56

O2's comparison is exactly the same except they have 1200 texts instead of unlimited texts, where that isn't much difference at all. If you do more than 1200 texts then you really are a power user! And then Vodafone will charge you for any MMS, so I would say O2 is more value really.

Also O2 have released the Satio and HD2 which are high end phones, though they are lacking a tad. Cant really see your problem with the SIM only tariff..

Where is the "Thinking of Leaving O2" Button???

Anonymous — Wed, 25 Nov 2009 20:33:13 GMT

I don't go over a 1000 normally, but i like the word unlimited to stretch my legs if I wanted too, the complete lack of motivation from the o2 "retention" team to try and "retain" me after 7 years of being with them has completely put me off them.

Vodafone have much newer more trendy handsets anyway, o2 need to get up to speed with the times, as they will only lose more customers if not.

I am now happily now connected with Vodafone, I have noticed that general web browsing on the n97 is a lot faster on their network, as I have a 3g connection much more than I ever did with o2.

They can shove their network where the sun don't shine, as far as gran says in Catherine Tate "what a load of OLD ####!"