topic Re: My02 app in Discussions & Feedback

My02 app

Anonymous — Tue, 21 Jan 2014 16:22:00 GMT

Just want to raise one criticism of the My02 app on my Android phone. I'm a PAYG user and I've got a £3 web bolt-on active at the moment but the app doesn't tell how much data I've used/got left. I have to go to the 02 website to get this info. Any plans to add this missing feature to the app?

Re: My02 app

gemz4the1 — Tue, 21 Jan 2014 16:43:08 GMT

I have the My O2 app and it shows my remaining web data.

Have you got the most recent version of the app?

Have you tried deleting the app and reinstalling it?

Re: My02 app

Anonymous — Tue, 21 Jan 2014 18:23:56 GMT

Hello MosMing,

That was one question I asked in a recent online interview about the MyO2 App.

Thread Link : http://community.o2.co.uk/t5/Welcome-News/Virtual-Interview-20-11-13-My-O2/m-p/563246#M7132

Re: My02 app

Anonymous — Wed, 22 Jan 2014 10:05:58 GMT

Are you a PAYG customer?

Re: My02 app

Anonymous — Wed, 22 Jan 2014 11:01:20 GMT

@Anonymous wrote:
Are you a PAYG customer?

Gemz4the1 is an iPhone user so is using a completely different app from you.

Your best bet is to check the link that BoB posted above where he asked the question about the lack of detail in the Android My02 app for PAYG customers.

Re: My02 app

gemz4the1 — Thu, 23 Jan 2014 09:57:37 GMT

@Anonymous wrote:
Gemz4the1 is an iPhone user so is using a completely different app from you.
I do have an android aswell.

My advice was generic - check for most updated software and delete/reinstall the app - obviously if it's meant to be like that then it's meant to be like that. Hopefully the app will be updated soon to provide people with more information - as it is pointless having the app if you still need to log in online to check for remaining balance and data.

Re: My02 app

gemz4the1 — Thu, 23 Jan 2014 12:24:29 GMT

Sorry I have just realised that I don't have data on my android and that's why I don't get have that on my app.

Re: My02 app

Anonymous — Thu, 23 Jan 2014 16:34:37 GMT

@gemz4the1 wrote:

I do have an android aswell.

Oops, sorry, I didn't realise.