topic Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks in Discussions & Feedback

Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Anonymous — Tue, 12 Nov 2013 17:55:25 GMT

Can someone please tell me what is going on with o2 coverage in Edinburgh??

About 2-3 weeks ago i started having problems sending and receiving texts - taking ages......then i was having problems accessing internet. Phonecalls started to disappear of go straight onto answer machine. I phoned to complain only to be told that they are working in the area on a mast - should be finished in the next 12 hours. Problem still ongoing 4 or 5 days, and then i got a text from o2 saying they were working on a mast in the area and that was putting more traffic onto the remaining masts - but it would finish on 4th November. Could not believe this!!!!!!!

Here we are a week later (12th November), and i am still having problems sending/receiving texts, problems with internet and now my phone is either not receiving calls - anyone phoning me it just goes onto answering machine most of the time OR i am in a middle of a call and it cuts out completely!!!!! Normally after 5mins and "GPRS" section on phone shows an "E" symbol instead - then it disappears when i try to phone that person back.....

I have a business to run here and the last 2-3 weeks have been an absolute nightmare for me!!!

Seriously thinking of leaving o2 after being a loyal customer for the last 10 years......

You can't be working on the same mast for the last 2-3 weeks!!!!

I have an I-Phone 5 incase that makes any difference....

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

perksie — Tue, 12 Nov 2013 18:04:13 GMT

@Anonymous wrote:

You can't be working on the same mast for the last 2-3 weeks!!!!

They could easily have been working on the mast for 3 weeks, some have taken a month or more to repair for various reasons.

There is nothing in service status for Edinburgh so you should report it to O2:

http://status.o2.co.uk/

I'm not sure how your loyalty could prevent a mast breaking down or repair it any sooner!

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Bambino — Tue, 12 Nov 2013 18:23:42 GMT

Why would you be running a business solely on mobile phone technology? Even at its best it will never be reliable 100% of the time.

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Anonymous — Tue, 12 Nov 2013 19:28:44 GMT

Hi @Steve2295 ,

If you are on a Business Contract then speak to O2 and ask for a BoostBox.

o2 Link : http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business),CASE=22171

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

MI5 — Tue, 12 Nov 2013 19:47:13 GMT

Prob not on a biz contract and the next thing will be sick in hospital with no way of contacting their aged auntie with a sick parrott

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Anonymous — Tue, 12 Nov 2013 22:52:56 GMT

Perskie - would be nice if o2 informed the customers then if they were working on it for that length of time......

Your loyalty comment doesn't deserve a response...lol

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Anonymous — Tue, 12 Nov 2013 22:53:58 GMT

Bambino - did i say i was running my business solely on my mobile???

If your out of the office - how do you answer ur business phonecalls??

Think.....

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Anonymous — Tue, 12 Nov 2013 22:56:13 GMT

All you guys could you been useful, but you've been so much more.........lol

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Anonymous — Tue, 12 Nov 2013 23:00:38 GMT

Someone please delete this now - waste of time....... thanks

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Bambino — Tue, 12 Nov 2013 23:03:00 GMT

From what I read of your post, you were implying that you were relying totally on your mobile. My error.

It's good that you ticked your own comment as the solution. You obviously just came to the forum to have a moan and that's about it, isn't it? Keep being sarcastic with your comments. You'll get a lot of help here.

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Fellwalker — Tue, 12 Nov 2013 23:17:36 GMT

I feel for you Steve. I'm in Durham, and my phone reception has gone bad in the last few weeks. This week (day 2) 6 inbound calls have not got through. Last week I started a call with 4 bars and an H symbol, and a couple of minutes in, it cut out and there was no signal, none at all.

The coverage map shows I should get good 3G inside and out. What a laugh. It's never been brilliant but I could always get a phone signal. Now it cuts in and out.

I've tried ringing my mobile from my land line, and it connects every time.

But my contacts now think im ignoring them.

I've tried Tugo but that is not great quality despite a good wifi signal and 39mbps down/8mbps up Internet.

I'd love to know why the signal varies so much, and why the coverage maps remain so wrong.

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

perksie — Tue, 12 Nov 2013 23:25:24 GMT

@Fellwalker wrote:
I'm in Durham, and my phone reception has gone bad in the last few weeks.

What did O2 say when you reported the poor signal?

Have you checked here for local mast problems?

http://status.o2.co.uk/

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Fellwalker — Tue, 12 Nov 2013 23:40:28 GMT

I'm here because I'm trying to find how to report it.
That link shows nothing wrong here.
I've just found and run an app called My Network from o2, and that has a "tap for live status" button. This tells me they are experiencing high service demand at a mast in this area, which can cause intermittent service.
I wonder if it links to the students at the university who arrived for the new year mid October - has there been a special offer for them?

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

adamtemp64 — Wed, 13 Nov 2013 06:52:20 GMT

to the op o2 will be doing prep work for 4g in edinburgh and that may well impact on your issues http://www.o2.co.uk/4g

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

adamtemp64 — Wed, 13 Nov 2013 06:53:28 GMT

@fellwalker that is strange as the status page and mynetwork app uses the same database for its results

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Fellwalker — Wed, 13 Nov 2013 10:22:18 GMT

This morning, the coverage checker page shows the same info - high demand.

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

perksie — Wed, 13 Nov 2013 11:49:46 GMT

@Fellwalker wrote:
This morning, the coverage checker page shows the same info - high demand.

That usually means a mast is down and the traffic is being pushed to another one and this causes congestion in that area.

Once it's fixed the signal should return to normal.

Re: Edinburgh Area - Rubbish o2 Coverage last 2-3 weeks

Anonymous — Wed, 13 Nov 2013 17:27:39 GMT

To original your post makes a lot of sense with problems I have been having with people calling me. I am actually Vodafone now but my two friends are still o2. Whenever they call me the phone calls have been cutting out, to the point we have bene using landlines.

Not a big deal but we couldn't work out what the issue is - they are both O2 and we are all in Edinburgh. Doesn't happen with anyone else.

Maybe the 4G roll out is the issue though as it is meant to be here in December. Hope it improves for you shortly .