topic Re: Sim Swap in Discussions & Feedback

Sim Swap

Anonymous — Sun, 03 Nov 2013 09:58:03 GMT

Ok, this is getting ridiculous. Been on chats with O2 4 times now. How hard is it to swap a bloody sim card??? No Service now for almost 24 hours. The original sales guy told me that all I had to do was swap the sim when it came in the post and to relax and do nothing. It would all happen automatically. Yeah right. Anymore bs and I'm closing my accounts with O2 and moving to another network.

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 10:00:52 GMT

If you can you would be better off ringing customer services live chat is not all that great

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 10:02:31 GMT

Why am I chasing O2??? I could just leave for another network.

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 10:03:52 GMT

True but that's a decision only you can make

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 10:07:11 GMT

Consider it done! Getting my PAC code now. Done with being messed around.

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 10:41:39 GMT

Hi,

It can take upto approx 24 hours and occasionally longer if the network is busy ,for the service to settle and return.

Turning your phone off and on helps this along.

It could be that the blank sim you have is faulty too.

You could pick another up at your most local o2 shop or have one posted.

Live Chat will tell you what the status of your swapmysim is.

http://www.o2.co.uk/mobile/contactus

If you do leave then ensure your newly chosen network gives you good signal where you live, work and commute. I always advise trying out their payg sims for a week or so just to make sure.

Consider having your phone unlocked so you can use it on your new network, as a back up phone or to sell on.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Its free to contract customers and £15 to payg {t&c apply}

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 10:54:50 GMT

Hi bandofbrothers,

Thanks for the standard blurb. If i could get on to live chat, I would. O2's signal isn't great where I live and work. So it can only get better with a different network. 24hrs is a long time to swap a sim. Surely this is all done by a computer and inputting a few commands? Why I needed a new sim when the old one worked perfectly fine, is beyond me.

What irks me. Is the sales guy and chat people have continuously ensured me that I had to do nothing, it would all happen automatically. Not the case at all, as I've seen so far.

Thanks.

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 11:12:54 GMT

You came here for help and advice which i gave.

Live Chat is working fine as ive just been using it, however its best to speak to Uk Customer services on 202 contract or 4445 payg for account based enquiries.

You've not explained in your original post why you are performing a swapmysim so I cant comment.

Alternatives such as Tugo for pay monthly or viber, Whatsapp, BBM, Snapchat are alternatives whilst your at home if you have home wifi broadband .

"So it can only get better with a different network" is not always the case.

Re: Sim Swap

MI5 — Sun, 03 Nov 2013 12:11:20 GMT

You did fill out the sim swap form I assume?
http://swapmysim.o2.co.uk/

Re: Sim Swap

perksie — Sun, 03 Nov 2013 12:19:44 GMT

@Anonymous wrote:
The original sales guy told me that all I had to do was swap the sim when it came in the post and to relax and do nothing.

This is wrong as MI5 asked, have you applied for a sim swap, if not nothing will happen?

You don't need to contact O2 as the swap can be done here and moves your number from the old one to the new one, all quite simple really:

http://swapmysim.o2.co.uk/

Sims are not sent out activated for obvious reasons.

Re: Sim Swap

Bambino — Sun, 03 Nov 2013 12:27:16 GMT

@Anonymous wrote:
Consider it done! Getting my PAC code now. Done with being messed around.

If you've taken out a contract with O2, it will be a little more complicated than just getting your PAC.

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 14:40:05 GMT

HA, that's what they think! This is beyond a joke now. I'm being fed numerous differentiating replies that don't match at all. We've come a long way from what the original sales guy said would happen. Not to mention, I see they have billed me from Oct 24th to Nov 7th and it's still not working.

I know exactly what's happened here, yet all I get back is 'Sir, don't worry your phone will come online eventually'.

What happened is, my original sim card was under an expired business contract with O2. So I was just paying the old monthly costs after it expired. I got a call from an O2 sales guy saying they could put me on a better plan. A montly one, £11 all in. I could keep my same number and either I could transfer it online or by phone OR it would happen 5 days after AUTOMATICALLY. All I had to do was put the new sim card in my phone when the old one stopped working.

Which didn't happen. I ended up with 2 accounts, my old business one with my old number and a new account with a new number. Then we had the palava of transfering the old number to the new account. For awhile, they said it wasn't possible. During all this I'm being transfered back and worth with the monthly people there and the business accounts people. Finally, the old number gets transfered to the new account. Then I get the whole spiel again, don't worry your old number on your new sim card is being connected. 24 hours later. Still no service. I bet what has happened is the old number got transfered to the new account, which I can see online. But I bet it's not been activated on the new sim card.

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 14:49:14 GMT

HAHAHA, right on O2's website and I quote:

Activate your Pay Monthly sim

Your Pay Monthly sim will be ready to go when it arrives - all you’ve got to do is put it in your phone.

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 15:34:51 GMT

Not having a good experience at all !

Maybe compile your official Complaint here when your sorted.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28RelatedHelp%29,CASE=46943

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 23:00:29 GMT

It gets worse! Just drove all the way to the town centre to get a new sim card and guess what??? This one isn't working either. Tried to get onto support chat on here. Busy as usual. Look up O2's contact number to call from a landline, as mobile is not working 5p per minute? Seriously, 5p a minute???

Re: Sim Swap

MI5 — Sun, 03 Nov 2013 17:25:37 GMT

Why didn't you activate it in store?
Or maybe you just like the sport

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 17:30:44 GMT

Doesn't matter. I'm getting my PAC number and moving on.

Re: Sim Swap

MI5 — Sun, 03 Nov 2013 17:31:42 GMT

Probably the best for everyone.....

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 17:38:56 GMT

Its a shame something like this has made you want to move on from o2.

Maybe just a knee jerk reaction to the recent experience.

Sleep on it.

You have 30 days from obtaining the PAC Code to use it so have a mull over, maybe.

Take care.

Re: Sim Swap

Anonymous — Sun, 03 Nov 2013 17:42:47 GMT

Thanks for the message Bandofbrothers. The clencher for leaving O2 is the 5p per min landline charge. Completely unacceptable! Specially when their online chat support is constantly busy. Only O2 could change this. But hey, profit before service. So it doesn't surprise me.