topic Re: Why does O2 do nothing about keeping there customers happy in Discussions & Feedback

Why does O2 do nothing about keeping there customers happy

Anonymous — Tue, 15 Oct 2013 18:40:34 GMT

With all the complaints and lack of understanding why don't the management of O2 do something about keeping there customers happy and fixing problems ....

Re: Why does O2 do nothing about keeping there customers happy

MI5 — Tue, 15 Oct 2013 18:41:39 GMT

I'm sure they try their best (as do all other networks)....!!

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Tue, 15 Oct 2013 18:44:59 GMT

People rarely sign up and log on to leave a post praising O2 for good service ,so a little balance is lost at times.

O2 do provide a good service and offer a good customer experience to many customers.

Re: Why does O2 do nothing about keeping there customers happy

jonsie — Tue, 15 Oct 2013 19:11:09 GMT

Maybe you can be more specific about your problem with customer service. Perhaps we can help on here?

Re: Why does O2 do nothing about keeping there customers happy

MI5 — Tue, 15 Oct 2013 19:12:56 GMT

I believe it's related to this http://community.o2.co.uk/t5/Discussions-Feedback/No-signal-again/m-p/551074#M38066

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Tue, 15 Oct 2013 19:35:49 GMT

O2 face book page is full of complaints about customer services ...and the fact we the customer are treated like cattle ...

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Tue, 15 Oct 2013 19:37:05 GMT

Not a happy chappie.

😞

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Tue, 15 Oct 2013 19:39:04 GMT

Not a happy chappie at all .... ... 😞

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Tue, 15 Oct 2013 19:39:50 GMT

Does sky do mobile contracts ?

Re: Why does O2 do nothing about keeping there customers happy

MI5 — Tue, 15 Oct 2013 19:41:00 GMT

@Anonymous wrote:
O2 face book page is full of complaints about customer services ...

Of course it is... People rarely praise but will always complain. Even more so when it's faceless contact like on here, Facebook & Twitter.....

Re: Why does O2 do nothing about keeping there customers happy

MI5 — Tue, 15 Oct 2013 19:42:31 GMT

@Anonymous wrote:
Does sky do mobile contracts ?

No, but Virgin do

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Wed, 16 Oct 2013 00:04:57 GMT

...ok,

take for instance the drive for the new "REFRESH" contracts, you as a long standing customer due for an upgrade, click through and all you are presented with is the same conditions(cost and features) available to new / potential customers ....like there should be good reduction in contract and or handset cost to old customers.... + why don't we get 64GB versions??? O2 sells 32GB versions to us in the UK at higher price than 64GB versions sold elsewhere in the world....???

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Wed, 16 Oct 2013 06:31:06 GMT

O2 operate a fair deal policy where both existing and new customers can take up the same deals.

Loyalty is a thing of the past I'm afraid.

Re: Why does O2 do nothing about keeping there customers happy

jonsie — Wed, 16 Oct 2013 09:18:24 GMT

As always, shop around for the best deal to suit your budget and needs, ensuring whatever network you choose gives you coverage in your home, work and normal travelling circles.

Check out the independents as some are offering O2 contracts cheaper than O2. No one is forced to buy at O2's prices and loyalty went out of the window years ago.

Re: Why does O2 do nothing about keeping there customers happy

Toby — Wed, 16 Oct 2013 10:04:34 GMT

Hey Gerry545,

Send me a message (click on my name to find a way how)and I'll see if I can help you out.

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Fri, 25 Oct 2013 21:26:54 GMT

I for one think o2 have a fantastic customer service, you do get the occasional problem at busy times, but hey! go try the competition, but do us a favour report back, theres nobody doing a better job, as good maybe but non better.

martin

Re: Why does O2 do nothing about keeping there customers happy

Anonymous — Fri, 25 Oct 2013 22:28:27 GMT

Last year I was due for an upgrade, which I took up - reason O2 offered a better deal, ok only £1/m less but it did include a phone which I would have possibly chosen. I did not ask for this - it was offered.

Now I know that was in the good old days of O2 staff and not subcontractors on the end of the phone but I wasnt complaining.

I go back to the Cellnet days barring 3.5 years migration to 3 other companies, T Mobile and 3 were not that bad at customer service but not that good. Vodafone were just terrible and needed a quick escape they just not bothered until you gave notice.

Remember as its been said many times. People will complain on various web sites and forums, but not that many praise.

I am not 100% happy with the way O2 have cut operating costs in the last 12 months but do think they are probably the better supplier of what we have available in the UK