topic Re: 42 million customers so you wont be missed in Discussions & Feedback

42 million customers so you wont be missed

Anonymous — Sat, 07 Sep 2013 17:35:24 GMT

having had an issue with my friends and family bolt on and said we might look for another provider a customer care agent declared "we have 42 million customers so you wont be missed" so much for customer care.So i've decided to use facebook and see what happens.......this was posted sept 6th.....just been told by o2 that they have 42 million customers which entitles them to be as rude as they like and if we left it wouldn't matter well i maybe 1 customer but if i can get this shared enough times maybe they will have a few less and perhaps listen to there customers so please share with everyone you know.

I hope someone in the o2 management reads this because you've got one very hacked off user

Re: 42 million customers so you wont be missed

Bambino — Sat, 07 Sep 2013 18:00:06 GMT

I doubt that anyone in customer care said that to you. Most calls are recorded, and if they did say that, I'm sure they wouldn't have a job for long. O2 don't have that many customers for starters, but apart from that, maybe if you shared your problem here, someone could help you with it. No one from O2's management frequent this forum. We are all customers here, just like you, and some of the regular members of the forum are very knowledgeable.

Re: 42 million customers so you wont be missed

Anonymous — Sat, 07 Sep 2013 18:07:38 GMT

Hi and Welcome to the Community Forum,

Was this Live Chat or Uk 02 Customer Services {202/4445} that made the comment ?

If it was Live Chat then I assume you saved the transcript and as Bambino says if it was Uk Customer Services they hopefully have a recording of the phone call.

Their are 02 forum staff on here who are called @Toby and @Chiara.

If you PM them i'm sure they will assist you further if you wish.

People are human and in times of stress etc can slip and revert to type, but as a Business that strives to provide good Customer Service and a good Customer experience, this type of comment is unreasonable, no matter what is going on in the conversation.

As Bambino says if you care to elaborate on the problem you have we may be able to assist as fellow customers.

Re: 42 million customers so you wont be missed

Anonymous — Sat, 07 Sep 2013 18:13:56 GMT

Hi it was on the phone this morning just feeling a little unloved by my phone provider

Re: 42 million customers so you wont be missed

Anonymous — Sat, 07 Sep 2013 18:19:25 GMT

@Anonymous wrote:
Hi it was on the phone this morning just feeling a little unloved by my phone provider

Appreciate that Chris.

If you feel strong enough then either contact Toby or Chiara or fill out the online complaint form.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28RelatedHelp%29,CASE=46943

In the meantime do you need any further assistance ?

Re: 42 million customers so you wont be missed

Luke198823 — Sun, 08 Sep 2013 01:38:30 GMT

I have problems with the o2 family bot on in the passed and still do as it wont me change my numbers on the website so i have to call o2 up to get them changed.

Re: 42 million customers so you wont be missed

jonsie — Sun, 08 Sep 2013 11:49:02 GMT

Been a problem for a couple of years and reported numerous times to O2. Still not fixed.

Re: 42 million customers so you wont be missed

adamtemp64 — Sun, 08 Sep 2013 14:07:53 GMT

P.s. o2 only have about 23 Million customers