topic Re: Retrieving voicemails from abroad in Discussions & Feedback

Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 09:48:48 GMT

I cannot access my voicemails whist I'm here in Cyprus. I've rang 1780 & also the 00447802090100 as stated on here but every number I call is u unobtainable including 4444 & 4445 I'm on pay as you go. Can anyone help?

Re: Retrieving voicemails from abroad

perksie — Mon, 02 Sep 2013 09:55:38 GMT

Have you tried 901?

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 10:01:15 GMT

To ring 02 Customer Services from abroad its ,

Contract Customers.

From your O2 mobile 202 Free

From abroad +44 844 809 0200 Free

PAYG Customers.

From your O2 mobile 4445 25p per call

From abroad +44 7860 980 202 International rates

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 10:05:27 GMT

Yes that's the first thing I tried. Obtainable again..

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 10:08:04 GMT

The 00447860980202 number for pay as you go from abroad num is unobtainable too!!

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 10:09:48 GMT

This has not been resolved, I pressed it by mistake..

Re: Retrieving voicemails from abroad

jonsie — Mon, 02 Sep 2013 10:11:23 GMT

It sounds as though you are having problems dialling any number. Are you able to call other numbers at all i.e other mobiles etc?

Do you have voicemail on key 1 as speed dial? Have you tried using the + sign instead of 00? Possibly try dialling **111*901. Other than that you might try selecting another network in the manual settings menu.

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 10:16:43 GMT

If you have Internet use then contact 02 via Live Chat.

Its not the best resolution but it seems your limited on who you can contact right now.

http://www.o2.co.uk/mobile/contactus

Take into account accessing your voicemail whilst abroad will incur roaming charges.

Re: Retrieving voicemails from abroad

jonsie — Mon, 02 Sep 2013 10:17:22 GMT

I'm just wondering if international roaming is active on the phone?

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 10:19:34 GMT

@jonsie wrote:
I'm just wondering if international roaming is active on the phone?

A reasonable thought !

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 11:09:29 GMT

Yes the roaming is on. I will try the live chat again. Thank you

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 11:11:22 GMT

I have rang other numbers so I am able to call out, it's just the O2 numbers that won't connect

Re: Retrieving voicemails from abroad

Anonymous — Mon, 02 Sep 2013 11:15:01 GMT

@Anonymous wrote:
Yes the roaming is on. I will try the live chat again. Thank you

Your welcome.

Good luck.