https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503004#M36057 <P>I must say at first I was very disappointed when arrived to another country and it turned out my phone was blocked for other network sim cards.. I got online and spoke with one of your Guru advisers. At first I was not happy as I was told I need to wait 7 days to get the unblocking code (I would be back in UK in 7 days...).</P><P>Long story short - Stuart (??? I think that was his name??) was trying to help but I was in a hurry and must admit I was very disapointed at that time. I asked for a number to call (as the one I was given previously did not work from abroad) or an email to let me know what I could do - didn't really expect to get my phone sorted being honest...</P><P>Imagine my surprise when after 4 hours of ending a chat I get on my email and see the unblocking code!!!! <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> I was impressed! I know that the Guru must have done some magic to speed up the whole process, hence I would like to give my best feedback!</P><P>I have used your online chat previously and I will use it in future. I know you will do your best to help. Not sure what I may say to thank the person that help me that day, but I hope your team manager will appreciate your work and commitment! Great job! Thumbs up for you all tehre. You are doing amazing job!</P><P>Thanks!!</P> Mon, 29 Jul 2013 13:24:39 GMT Anonymous 2013-07-29T13:24:39Z https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503004#M36057 <P>I must say at first I was very disappointed when arrived to another country and it turned out my phone was blocked for other network sim cards.. I got online and spoke with one of your Guru advisers. At first I was not happy as I was told I need to wait 7 days to get the unblocking code (I would be back in UK in 7 days...).</P><P>Long story short - Stuart (??? I think that was his name??) was trying to help but I was in a hurry and must admit I was very disapointed at that time. I asked for a number to call (as the one I was given previously did not work from abroad) or an email to let me know what I could do - didn't really expect to get my phone sorted being honest...</P><P>Imagine my surprise when after 4 hours of ending a chat I get on my email and see the unblocking code!!!! <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> I was impressed! I know that the Guru must have done some magic to speed up the whole process, hence I would like to give my best feedback!</P><P>I have used your online chat previously and I will use it in future. I know you will do your best to help. Not sure what I may say to thank the person that help me that day, but I hope your team manager will appreciate your work and commitment! Great job! Thumbs up for you all tehre. You are doing amazing job!</P><P>Thanks!!</P> Mon, 29 Jul 2013 13:24:39 GMT https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503004#M36057 Anonymous 2013-07-29T13:24:39Z https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503012#M36059 <P>Wow! Excellent service, I'm sure Chiara will pass it on to the relevant people <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P> Mon, 29 Jul 2013 14:06:19 GMT https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503012#M36059 jonsie 2013-07-29T14:06:19Z https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503028#M36061 Nice to hear some positive feedback thanks for sharing Mon, 29 Jul 2013 14:21:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503028#M36061 Anonymous 2013-07-29T14:21:46Z https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503108#M36062 <P>Thank you, elen_tari, I'll pass your comments to the relevant team&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P> Mon, 29 Jul 2013 15:38:24 GMT https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Guru-Stewart-chat-from-the-15th-July/m-p/503108#M36062 Anonymous 2013-07-29T15:38:24Z