topic Re: Mobile outage in Discussions & Feedback

Mobile outage

Anonymous — Fri, 26 Jul 2013 15:52:33 GMT

I live in the LE14 postcode area and have had no mobile signal since Monday evening - I have checked the network checker and all it says it is that there is a Phone Mast not working - stating the obvious really. When is this going to be sorted? Four days is too long to pay for a service I am not receiving.

Re: Mobile outage

Bambino — Fri, 26 Jul 2013 10:36:34 GMT

There could be any number of reasons why the mast repair is taking a long time, and O2 don't give estimates on when service will be resumed. If you are able to get to an area where you have service, call Customer Services on 202 and make an enquiry or make a complaint. As you have not had any service for a few days, they may offer you a goodwill gesture. It certainly can't hurt to try.

Re: Mobile outage

Anonymous — Fri, 26 Jul 2013 10:40:28 GMT

I am off work, with a wrist injury and I am unable to drive. I suppose I should be grateful I have internet connection? I just think it is really bad that we aren't given any information. I actually thought my phone was the problem. Just lack of information really irritates.

Re: Mobile outage

Bambino — Fri, 26 Jul 2013 10:46:29 GMT

I understand. It can be very frustrating. Hope they sort things out in your area soon.

Re: Mobile outage

Anonymous — Fri, 26 Jul 2013 12:08:27 GMT

Hi,

Quite a few threads are appearing with similar issues on coverage.

I keep hearing 02 will further improve the service with the upcoming 4g.

Fingers crossed !

Re: Mobile outage

perksie — Fri, 26 Jul 2013 15:31:25 GMT

@Anonymous wrote:
Just lack of information really irritates.

How much infomation is required, you know that O2 know there is a mast problem which also tells you they will be working to fix it?

Faults happen and it's not possible to advise every customer how far the engineer has got with his access to the site, his diagnosis, whether new parts are needed and if they are available.

Sometimes a little patience is the only answer.

Re: Mobile outage

Anonymous — Sat, 27 Jul 2013 05:31:08 GMT

I want to know approx how long this is going to take to sort out. The network checker could carry this information. I don't expect O2 to contact every person individually.

Re: Mobile outage

Anonymous — Sat, 27 Jul 2013 06:06:54 GMT

Hi Julie,

In an ideal world that information would be readily available.

As said their are a lot of factors involved when things like this happen.

Keep checking the Service Status and watching your phone is the best for now.

You could channel your thoughts back to 02 via this link if you so wish.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=13668

Take care.

Re: Mobile outage

perksie — Sat, 27 Jul 2013 14:39:01 GMT

@Anonymous wrote:
I want to know approx how long this is going to take to sort out. The network checker could carry this information. I don't expect O2 to contact every person individually.

That information is not available, the network repairs team feed nothing back to O2.

It would be good if they did but it's unlikely to happen.

Re: Mobile outage

Anonymous — Sat, 27 Jul 2013 21:12:56 GMT

Why not juliegodley, they contact everyone when they text about a price hike.
Its a joke they can't put repair information in realtime as they do it. You get it in realtime when a parcel gets delivered?