topic Re: Porting Number from Orange to 02 in Discussions & Feedback

Porting Number from Orange to 02

Anonymous — Sun, 21 Jul 2013 10:12:36 GMT

Hi Everyone

I have recently signed up to O2 from Orange and have obtained a PAC code from Orange to transfer my number over.

My Orange contract ended on 17/7/13 and when I contacted O2 customer services to provide them with the PAC code, I was informed via text that the port would be complete by 18/7/13 by 6 PM.

My original number is now up and running on the new O2 sim but services are split between my Orange sim as well.

I receive some calls on the new O2 sim and some calls on the old Orange sim. I also receive all texts to my Orange sim.

It is a bit annoying at the moment as I am having to carry around my old phone as well as my new one.

I have spoken to O2 customer services since (on 19/7/13) and have been informed they will make a request to Orange to complete the port properly as they have done some thing incorrect at their end and will be sorted within 48 hours.

It is now 21/7/13 and I am still stuck with a split service over 2 sims!

Is anyone else having the same problem and is there anything that can be done to resolve this issue?

Kind Regards

Min

Re: Porting Number from Orange to 02

Bambino — Sun, 21 Jul 2013 10:23:42 GMT

There have been past threads of people having trouble porting from Orange, and the fault has usually been on that end. I would keep on at O2 about it, if it doesn't resolve itself soon, but a call to Orange customer service probably wouldn't be a bad idea either. Let us know how you get on, and good luck with it.

Re: Porting Number from Orange to 02

Anonymous — Sun, 21 Jul 2013 16:58:17 GMT

Maybe its about time OFCOM had a word with Orange about it's issues with porting numbers away to another provider.

This issue with Orange customers trying to port over to O2 & suffering problems come's up far to often on here.

Re: Porting Number from Orange to 02

Anonymous — Mon, 22 Jul 2013 18:19:24 GMT

After a whole week it has finally been sorted. Though it has been a very annoying process having to contact both customer services from Orange and O2 a number of times. It didn't help that both were blaming each other, but has now been resolved and I can now get back to only carrying one phone around again!!

Re: Porting Number from Orange to 02

Anonymous — Sat, 19 Apr 2014 09:34:30 GMT

Hey mate.What number did you call to get through to orange? I am having real trouble as I have a porting issue as well. I don't have provision to send orange numbers texts apparently.