topic Re: How can you stop O2 harassing you with marketing texts? in Discussions & Feedback

How can you stop O2 harassing you with marketing texts?

Anonymous — Thu, 13 Jun 2013 14:01:50 GMT

This is an issue that is seriously upsetting me. I have rung 2220 and selected NO communication. Yet O2 continues to text me spam marketing texts (the latest was priority moments). I am fed up with wasting and disrupting my life either seeing what text has arrived or ringing 2220 to try and stop them. I tried to contact O2 about the issue, but they do not have an email address. I refuse to ring the call centre. Now that the iphone is available with other providers I am seriously considering moving contracts. I expect my mobile to be my private phone with only essential communication on it. In their desperation to market new products O2 are invading my privacy & harassing me. On top of the fact that they sold my mobile number to marketing companies when I signed up, I am seriously annoyed. Is there any way of stopping O2 spam marketing messages that works?

Re: How can you stop O2 harassing you with marketing texts?

jonsie — Thu, 13 Jun 2013 14:04:21 GMT

Email link in my signature directly below. Have you updated your preferences in My O2?

Re: How can you stop O2 harassing you with marketing texts?

Anonymous — Mon, 24 Jun 2013 12:37:29 GMT

22202 stop text you or ring you

Re: How can you stop O2 harassing you with marketing texts?

Anonymous — Sun, 21 Jul 2013 23:14:13 GMT

that 2220 number is bogus all it does is offer you more ways for them to contact you about stuff you don't want. I've told o2 via live chat to stop sending me priority moment texts but it didn't make any difference, in fact it is now worse. I am now endiing my contract and going to another provicer, I asked for my PAC code but I am going to not use it now cos I want a new phone number so they can never contact me again. O2 sucks and it spends too much money on advertising which means less money is spent on customers. Good ridance 02 from a once loyal customer.

Re: How can you stop O2 harassing you with marketing texts?

jonsie — Sun, 21 Jul 2013 23:19:01 GMT

Well, you can amend your marketing preferences in My O2 but good luck with your new provider. I suspect you will still get marketing texts.

Re: How can you stop O2 harassing you with marketing texts?

perksie — Mon, 22 Jul 2013 12:42:45 GMT

@Anonymous wrote:
I've told o2 via live chat to stop sending me priority moment texts but it didn't make any difference, in fact it is now worse.

You only get these if you have signed up for Priority Moments and they can of course be stopped.

Re: How can you stop O2 harassing you with marketing texts?

Anonymous — Mon, 28 Oct 2013 16:51:22 GMT

Im in the same boat, getting these texts every other day and it's really getting to me. 2220 is a waste of time cancelled all (week ago)and as said above in my o2 pref don't want to be contacted... done this on Saturday and surprise just got another text. Help me Stop this....Thanks.

Re: How can you stop O2 harassing you with marketing texts?

Struggling — Thu, 31 Oct 2013 13:07:33 GMT

I'd been struggling for months and months to stop these texts, and eventually found out how it should be done. But they've continued today.

So back I go to 2220 and try again. Round and round in and out of menus. Press # to start this, press # to stop that. And each time you have to go back to the beginning to hear all the options again.

I've never used the internet on my phone (too expensive at PAYG) but suddenly the internet starts downloading apps and charging me, even though the phone was locked against accidental key presses. Eventually Customer Services disconnected the internet from my phone (thank you). A week later Twitter charges me for looking at something!!! I don't have a Twitter account and don't want one! Customer Services can't understand that and refund my money.

Another week goes by then I start getting texts saying I can get 500mb free if I use the internet on my phone!!! What!!! Is no-one listening?

Last night I try and stop all the text spam from O2 (as above) and this morning I get another 500mb offer regarding the internet. So back into 2220 to try and block these texts. I'm far from confident that it's worked though, as I couldn't hear an option to stop offers for the internet.

Why can't there be ONE simple option to Stop ALL texts?

I've had to sign up here to voice my frustration.... now I'm worried I'll start getting e-mails from O2, even though I've not ticked the boxes.

LISTEN O2: I don't want to know about any offers. I just want to talk/text to friends and family in emergencies.

Re: How can you stop O2 harassing you with marketing texts?

perksie — Thu, 31 Oct 2013 13:16:57 GMT

Turning off data in your phone would stop it connecting to the internet at all, very easy to do on most phones.

If you have a smartphone and it has apps such as Twitter it will try and update them, that's what it is supposed to do.

Twitter makes no charges it will be that you are using the internet online and are being charged for the data you have used.

Have you logged into MyO2 and checked what settings you have in there regards contacting you about services?

O2 will not respond to you here, this is where customers come for help from other customers.

Re: How can you stop O2 harassing you with marketing texts?

Struggling — Thu, 31 Oct 2013 14:13:14 GMT

Thanks for your reply Perksie

!: Customer Services tried to talk me through disconnecting data something or other but the menu options didn't appear to be there. The backroom boys disconnected my phone from the internet and the £1 I'd been charged for the App download was refunded.

As I said my phone was locked against accidental key presses at the time and was not in use.

It was a few days after this that my phone rang (again it was on lock) and there were 3 (unknown to me) names showing with something to do with "trending" I believe. I presume this was something to do with Twitter... but I have never twittered in my life!

Customer Services couldn't understand how that happened, as they could see that the internet was not available on my phone. I had been charged, Customer Services refunded.

2: I don't have a smart phone apparently.

3: I didn't know anything about logging into MyO2 until today (thank you for that). I didn't even know it existed.

I've had a mobile for around 10 years and this particular phone for about 3 years, with no problems until the last few months.

I looked at my account a few minutes ago and it seems to be set for receiving no marketing text messages from O2, but I thought I'd done that yesterday on the phone, but still a message came through today about an internet mbs offer. I can't understand why those messages came when I don't have internet access on my phone! My suspicious mind tells me that O2 are trying to get me to use the internet!

Re: How can you stop O2 harassing you with marketing texts?

perksie — Thu, 31 Oct 2013 14:37:44 GMT

O2 won't care whether you use the internet or not, it's of no concern to them.

Quite a few of the older phones are capable of connecting to the internet, I have an old Sony K800 and that works fine although the screen is a bit small.

If you have only just had the advertising calls and texts turned off it could take a week or two to become effective so you might have to allow them a bit of time.

Re: How can you stop O2 harassing you with marketing texts?

Anonymous — Mon, 01 Sep 2014 09:30:50 GMT

After 3 working days of receiving the same marketing text, I called 2220 and chose "don't contact me for anything". Didn't help.

After a week and a half of the daily text, I called up customer support and they said they'd now switched it off. Didn't help.

Today I called up, raised an official complaint, they told me I need to text STOP to 20502 (which I have now done). Apparently the texts should stop in the next 3 days. If they're still happening on Friday I'm going to leave O2. Fingers crossed I don't have to go through that hassle...

Re: How can you stop O2 harassing you with marketing texts?

jonsie — Mon, 01 Sep 2014 09:35:21 GMT

Hope that stops the problem for you...

Re: How can you stop O2 harassing you with marketing texts?

Toby — Mon, 01 Sep 2014 09:50:04 GMT

Hi Olaf123,

Sorry to hear about your trouble with this. If the cut-off of emails doesn't happen, let me know via PM and I'll get it sorted.

Re: How can you stop O2 harassing you with marketing texts?

Anonymous — Fri, 28 Nov 2014 02:19:49 GMT

what link please? I go to O2 and end up going round in circles

Re: How can you stop O2 harassing you with marketing texts?

Anonymous — Fri, 28 Nov 2014 02:25:00 GMT

I have received a text from O2 saying "You opted out of our emails and texts so you're not getting to hear about all the stuff you get just for being with O2" Yes. That would be why I opted out. But O2 are ignoring my wishes and sending me texts anyway. At 2am !!!!!!!

Re: How can you stop O2 harassing you with marketing texts?

jonsie — Fri, 28 Nov 2014 07:16:45 GMT

It beggars belief, you opt out of marketing texts so it seems to someone a good idea to send you a text??? Crazy!

Re: How can you stop O2 harassing you with marketing texts?

Cleoriff — Fri, 28 Nov 2014 07:38:46 GMT

@jonsie wrote:
It beggars belief, you opt out of marketing texts so it seems to someone a good idea to send you a text??? Crazy!

And...at 2am. Yeah that would put the nail in the coffin I would imagine