topic Re: On hold to customer services in Discussions & Feedback

On hold to customer services

Anonymous — Sun, 23 Jun 2013 16:23:50 GMT

I have been on hold to customer services waiting for someone to answer.......still waiting with no available advisors online. What is going on ? This is not the customer service I expect.

Re: On hold to customer services

Anonymous — Sun, 23 Jun 2013 16:26:37 GMT

I have been on virtual hold on live chat for over an hour - only

want a PAC code !

Re: On hold to customer services

Anonymous — Mon, 24 Jun 2013 08:53:06 GMT

Hi personal and froggy_joe

You do realise that you are calling at a peak time don't you? 5pm at the weekend isnt a time I personally would choose to call any company.

Try calling this week as early in the morning as you can and you will have a better chance of getting through.

But sadly this is a sign of things to come.

Re: On hold to customer services

Anonymous — Mon, 24 Jun 2013 12:35:49 GMT

if you call 8pm you will talk to customer service fast i done that before, live chat close 11pm hope this help