topic Re: Website bugs or errors in Discussions & Feedback

Website bugs or errors

Anonymous — Mon, 28 Jan 2013 08:48:05 GMT

Hi guys,

Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeting with the webdev team to go through any pages which are reported here, so that should get things sorted rather quickly.

In case you do spot something, please let us know here and we'll keep you up to date with what's going on. To find or reproduce the bug/error, it would be helful if you could provide the following information:

Link to page:

Steps to take to reproduce bug:

What the page currently does/say:

What the page should do/say:

Thanks for letting us know and we'll try to get it fixed as soon as possible!

Cheers,

Leonard

Re: Website bugs or errors

adamtemp64 — Mon, 28 Jan 2013 09:10:19 GMT

http://www.o2.co.uk/business/products-and-services/business-international/calling-abroad-from-the-uk

Where is the link to its pricing

Should be clear on ITS costs

http://www.o2.co.uk/business/products-and-services/business-international/going-abroad-on-business

Again where is its pricing only lists standard rates.

Should be clear on ITS costs

ITS is still mentioned in the current Business T&C so highlights the need for it on the pages above. http://www.o2.co.uk/termsandconditions/mobile/business-inclusive-minute-tariff-terms#section9

Re: Website bugs or errors

adamtemp64 — Mon, 28 Jan 2013 10:39:55 GMT

http://www.o2.co.uk/termsandconditions/mobile/want-to-get-out-of-your-contract-early

Has no information relevant to the fee just about changing the t&c

The following terms and conditions apply from 1 June 2008 By Using the Service you will be deemed to have accepted these terms and conditions. Please note these terms and conditions are updated from time to time. Our latest Pay Monthly mobile agreement changes will be posted on our website. Please check these regularly as continuing to use the Service after changes have been posted on our website will mean that you agree to these terms as amended.

Re: Website bugs or errors

Anonymous — Mon, 28 Jan 2013 12:57:53 GMT

Thanks Adam,

I've forwarded these and will let you know how it progresses,

Cheers,
Leonard

Re: Website bugs or errors

perksie — Mon, 28 Jan 2013 15:24:51 GMT

The "Explore" button just takes you further down the same page, I would have thought it would go to the site map but that seems to have disappeared.

Re: Website bugs or errors

adamtemp64 — Mon, 28 Jan 2013 15:26:48 GMT

@perksie wrote:
The "Explore" button just takes you further down the same page, I would have thought it would go to the site map but that seems to have disappeared.

http://www.o2.co.uk/explore is where it used to take you

Re: Website bugs or errors

Anonymous — Tue, 29 Jan 2013 08:48:22 GMT

Im still having problems getting verification codes when you buy text to send from your PC.

The verification codes used to be sent within seconds of buying the text but now they dont come at all.

Every time it happens you have to use online chat and most of the time the online chat guys dont even know about this product. Customer services tell me they cant help since the purchase was made online. This has been going on since the new web site has started.

Online chat said they would escalate the problem and someone would get back to me within five days but so far nothing.

Unfortunately I seriously need to be able to send text from my PC and now I am looking at other providers for this service.

Whatever the gadget was that sent the verification codes is simply not working anymore, it used to work so the technology is there so it really seems to me that no one can be bothered to fix it... a real shame.

Re: Website bugs or errors

Anonymous — Tue, 29 Jan 2013 08:53:40 GMT

Sorry, I should have put some more info here.

When I try to purchase more text on the send text page it says

''You have purchased messages that have not been activated yet. Please enter your validation code''

The validation code should be sent to my mobile and when entered I get the text to send and the cost is taken off of my credit that is on my phone.

I have 77 text left to send and then thats it. I can no longer be bothered to talk to on line chat since the process takes hours...

Re: Website bugs or errors

adamtemp64 — Tue, 29 Jan 2013 12:18:25 GMT

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=17424

Incorrect info as the free web bolton has not been given for several years now for payg

Re: Website bugs or errors

Eleckykey — Tue, 29 Jan 2013 14:23:46 GMT

i am having massive issues with my family bolt on, ever since the page was Revamped i havent been able to Manage it, i complained at the end ov November and again earlier this month, although i have an email saying that it is Fixed, it isnt. in reply to the last email i sent pictures of the screen that i get.
I get Two different errors when i try to Add or Remove a number, if i Add a number i get an o2 System Error report, and if i Refresh the page and try again i get a Red Box on a different Family Number, saying that they arent eligible. I have been through everything i can think ov before i placed a complaint, but so far nothing has been done. Even the HELP video still shows the OLD system and not the new one. With Regards to my second complaint earlier this month, i had a lot of feedback from the lady dealing with it, but since adding the photos i have heard nothing back from anyone

Re: Website bugs or errors

adamtemp64 — Tue, 29 Jan 2013 15:19:31 GMT

http://www.o2.co.uk/parents

click on link http://www.o2.co.uk/parents/mobile-phones just returns to the main page ???

Re: Website bugs or errors

perksie — Tue, 29 Jan 2013 15:53:43 GMT

That's odd Adam, it works for me on both links.

Re: Website bugs or errors

Anonymous — Tue, 29 Jan 2013 15:58:21 GMT

It loops back for me too. Noticed it yesterday.

Re: Website bugs or errors

adamtemp64 — Tue, 29 Jan 2013 15:59:34 GMT

perksie

I mean the second link is meant to link to a help page not the main parents page like the other sections on the main parents page tried ie and safari

Re: Website bugs or errors

Toby — Wed, 30 Jan 2013 12:43:19 GMT

Keep them coming guys, I'm raising these with the team very soon

Re: Website bugs or errors

Anonymous — Wed, 30 Jan 2013 20:31:02 GMT

Trying to remove a bolt-on from my offer from myo2 page, I click on "go to your accout" (pay as you go) button, which brings me to

http://www.o2.co.uk/myo2/viewmybill

where I then click on the "Manage my Bolt Ons" button, which brings me here:

https://mymobile.o2.co.uk/payandgo/mytariffandboltons

where I finally click on the "remove" button next to my "O2 web and wifi" bolt on.

At that point, rather than having the bolt on removed or landing on another intermediate step, I get a page showing

Technical Issue

There's a technical problem. Please try again later.

Re: Website bugs or errors

perksie — Wed, 30 Jan 2013 20:35:34 GMT

There have been many complaints about not having enough time to compose emails due to the O2 site timing out, and of course this affects everyone whether being logged into MyO2, using O2 Webmail or the forum.

It really is time for this to be sorted out.

Re: Website bugs or errors

Liquid — Fri, 01 Feb 2013 00:37:41 GMT

Agreed. I do not understand why the logout system is based on a timer. The majority of websites I've seen auto log out once the page is closed.

To me that seems a more reasonable system.

Re: Website bugs or errors

Anonymous — Fri, 01 Feb 2013 00:43:52 GMT

Should people not be adding what broswer they are using as I now that some of these issues are browser related.

Re: Website bugs or errors

Liquid — Fri, 01 Feb 2013 00:46:42 GMT

Mozilla- version 18.0.1
Safari - presume its version 6.0.1 same as iOS?:/