topic Re: Most of my O2 isnt functioning!!! in Discussions & Feedback

Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:04:20 GMT

I really want to check my bill and manage my O2 product but every time I click on any link such as 'view your bill' or 'make a statement' the website fails. This is so frustrating. When will this bug be fixed and is it happening to anybody else?

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:06:52 GMT

Seems to work ok for me which browser are you using?

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:08:30 GMT

Clear your history, cache, try an alternate browser

Re: Most of my O2 isnt functioning!!!

perksie — Wed, 12 Jun 2013 16:08:34 GMT

Have you tried sending a blank text to 21202, or using the MyO2 app?

If you're still having trouble ring O2 on 202 and get them to check your online account.

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:15:55 GMT

Im using Google Chrome 27...

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:16:42 GMT

I have cleared all my history and cache and its still not working...looks like I should try another browser!

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:17:10 GMT

Try opera as that works for me or even safari if you have an iPad or iPhone

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:17:11 GMT

Im using internet explorer 10 and it works ok for me

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:17:27 GMT

I haven't tried sending a blank text yet but my phone doesn't support the O2 app. I will try sending the text

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:21:58 GMT

Let us know how you get on

Re: Most of my O2 isnt functioning!!!

Bambino — Wed, 12 Jun 2013 16:22:52 GMT

The blank text will only show the minutes and texts that you have used and charges since your last bill. You need to use My O2 to check on your data.

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:24:14 GMT

She has tried @bambino. She is asking other options as the way she accesses myo2 is working the way she is used to

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:24:42 GMT

So i tried internet explorer and still no luck. I also tried to send a blank text to 2102 but my phone won't allow me to send a message with no writing so no luck there either!

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:25:38 GMT

Have you tried opera? You could try rebooting your Internet

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:26:55 GMT

Downloading opera now to see if that works

Re: Most of my O2 isnt functioning!!!

perksie — Wed, 12 Jun 2013 16:27:57 GMT

I've just tried it online and it worked eventually but the site is very slow and timed out on My Bill.

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:28:51 GMT

@Anonymous wrote:
So i tried internet explorer and still no luck. I also tried to send a blank text to 2102 but my phone won't allow me to send a message with no writing so no luck there either!

You may have to just enter a space then it should allow you to send it

Re: Most of my O2 isnt functioning!!!

Bambino — Wed, 12 Jun 2013 16:29:45 GMT

@Anonymous wrote:
So i tried internet explorer and still no luck. I also tried to send a blank text to 2102 but my phone won't allow me to send a message with no writing so no luck there either!

That's the wrong number. You need to send it to 21202. Try putting the word BALANCE in, if your phone won't let you send a blank text.

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:30:55 GMT

I sent the message after using a space but it just said 'cant send message' and the browser opera also doesn't work.

Re: Most of my O2 isnt functioning!!!

Anonymous — Wed, 12 Jun 2013 16:31:47 GMT

As bambino said are you sending it to 21202