topic Re: O2's Daylight Robbery FTAO Their Staff. in Discussions & Feedback

O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 10:16:11 GMT

When I received my mobile upgrade from Virgin - circa November 2012 - I put my Virgin sim in my new phone and my O2 sim in my Blackberry. I had plenty of O2 credit. However, O2 used it all up for nothing by deducting £1 a day from it for me to use the internet or whatever - which I never did; nor did I ask to do.

You at O2 must be able to see all this under my O2 mobile phone number. I want that money refunded to my phone because, otherwise, it is simply what I have called it in the title of this thread, O2's Daylight Robbery!

Re: O2's Daylight Robbery FTAO Their Staff.

MI5 — Sun, 02 Jun 2013 10:32:01 GMT

If data is turned on then the phone will attempt to connect and you will be charged - Simples!! YOU need to turn it off on the phone
If you use live chat they can help you with this.

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 10:35:03 GMT

I'm a technophobe! How do i turn it off? It's a Blackberry curve 8520 I think!

Re: O2's Daylight Robbery FTAO Their Staff.

MI5 — Sun, 02 Jun 2013 11:04:15 GMT

Scroll up to the very top of the screen and click mousewheel. Scroll down to data network services and click then click on data network to turn off.

Re: O2's Daylight Robbery FTAO Their Staff.

perksie — Sun, 02 Jun 2013 11:08:18 GMT

Loads of help on this site:

http://docs.blackberry.com/en/smartphone_users/deliverables/14928/Turn_on_or_turn_off_data_service_50_880997_11.jsp

Re: O2's Daylight Robbery FTAO Their Staff.

Bambino — Sun, 02 Jun 2013 11:13:25 GMT

So basically, this is you not having the knowledge of what to do and O2 haven't robbed you of anything. O2 haven't been very good of late concerning a lot of issues, but this isn't one of them.

Re: O2's Daylight Robbery FTAO Their Staff.

perksie — Sun, 02 Jun 2013 11:15:47 GMT

I guess it's just easier to blame someone else when you don't know what you're doing!

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 13:17:21 GMT

Well, that's the first snag. I cannot scroll up to the very top of the screen!

What should I be in when I try to do so?

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 13:24:17 GMT

Told you I was a technophobe. What is my Home Screen? What does the Manage Connections icon look like? I don't believe I have it.

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 13:26:02 GMT

P.S. Of course, I don't use Live Chat!!!!!

Re: O2's Daylight Robbery FTAO Their Staff.

MI5 — Sun, 02 Jun 2013 13:27:40 GMT

Press call end till you get to blank home screen then scroll to very top and click scroll wheel. If you can't figure it out pop into an O2 store and ask them to show you.

Re: O2's Daylight Robbery FTAO Their Staff.

MI5 — Sun, 02 Jun 2013 13:29:38 GMT

@Anonymous wrote:
P.S. Of course, I don't use Live Chat!!!!!

Thats what O2 expect you to use in future.

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 13:33:00 GMT

I have managed to find two Home Pages when I click on the browser icon. One is Home Page (Blckberry Bookmark) and the other is Home Page (O2 Active).

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 13:34:18 GMT

Yeah but it's O2 taking advantage of a technophobe, isn't it?

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 13:39:06 GMT

Pressing and holding Call End turns my phone off! :womanlol:

Re: O2's Daylight Robbery FTAO Their Staff.

perksie — Sun, 02 Jun 2013 13:43:06 GMT

@Anonymous wrote:
Yeah but it's O2 taking advantage of a technophobe, isn't it?

Sorry no, if your phone uses the network you will be charged, finding out how it works will enable you to control it.

Re: O2's Daylight Robbery FTAO Their Staff.

MI5 — Sun, 02 Jun 2013 13:50:41 GMT

@Anonymous wrote:
Pressing and holding Call End turns my phone off! :womanlol:

Restart the phone and the screen it comes on with is your home screen.

Re: O2's Daylight Robbery FTAO Their Staff.

Bambino — Sun, 02 Jun 2013 14:28:32 GMT

@Anonymous wrote:
Yeah but it's O2 taking advantage of a technophobe, isn't it?

Why do you keep blaming O2 for your lack of knowledge on how to use your phone? You have a user manual that came with the phone. Use it. If you don't have it any more, go to Google and download it. It isn't O2's responsibilty if you buy a phone that you don't know how to use. Either learn how to use it or buy a phone that doesn't require any technical knowledge.

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 14:37:38 GMT

How do I get to use it?

Re: O2's Daylight Robbery FTAO Their Staff.

Anonymous — Sun, 02 Jun 2013 14:41:07 GMT

That's the screen with the icons for my texts, two email addresses, contacts, calender and browser.