topic Re: Network poor in SW4 Clapham in Discussions & Feedback

Network poor in SW4 Clapham

Anonymous — Sat, 01 Jun 2013 20:35:34 GMT

Please O2 do us a favour and firstly admit there's a network coverage issue in SW4 London and then fix it.

The coverage has gone from gradually poor (increasingly no 3G) in the past to now close to zero coverage in many parts of Clapham (SW4).

Your customer service call centres are sympathetic however no scripted on how to deal with such an issue.

Yes, the answer may be to change providers but can't hurt to let you know.

Many thanks

Re: Network poor in SW4 Clapham

Anonymous — Sat, 01 Jun 2013 22:01:17 GMT

Nobody from O2 will read this, check the coverage checker, clean your sim

Re: Network poor in SW4 Clapham

MI5 — Sat, 01 Jun 2013 22:39:55 GMT

@Anonymous wrote:
Nobody from O2 will read this, check the coverage checker, clean your sim

then move networks......

Re: Network poor in SW4 Clapham

Anonymous — Sun, 02 Jun 2013 06:41:01 GMT

Thanks.
Coverage checker shows the area is all 3G covered and fine. Reality for me and others is totally the opposite.

Clean the sim? As in data wipe? With a cloth? (i'm clearly an amateur here)

Re: Network poor in SW4 Clapham

jonsie — Sun, 02 Jun 2013 06:45:21 GMT

Yes just wipe it with a dry cloth then reboot the phone. Sometimes the sim can become dislodged or a little dust on contacts.