topic Re: tarrif not working. in Discussions & Feedback

tarrif not working.

Anonymous — Fri, 31 May 2013 13:55:46 GMT

Hi all,

I have recently today have toppe my phone by £10 and the tariff useually come through straight away. this has not happened and saying i have £10 in my account but still nothing has come through for my tariff. also i have given customer services a call and they said to use the website which i am finding not very helpful.

anyone know wy this is happening or can help me get my tarif going?

Thanks callum.

Re: tarrif not working.

jonsie — Fri, 31 May 2013 13:58:08 GMT

If you mean your allowance, it starts again on your anniversary date not when you top up.

Re: tarrif not working.

Anonymous — Fri, 31 May 2013 14:03:38 GMT

i clicked on check anniversary date check and it didn't show me and took me to a different thing all together.
but i have looked at changing tariff as would be easier then to wait for anniversary date.

Re: tarrif not working.

Anonymous — Fri, 31 May 2013 14:09:35 GMT

okay i have found how to check anniversary date and it says N/A surely after topping up should give me a new date?
as it has in the past

Re: tarrif not working.

Anonymous — Sat, 01 Jun 2013 08:46:57 GMT

@Anonymous wrote:
okay i have found how to check anniversary date and it says N/A surely after topping up should give me a new date?
as it has in the past

A call to Customer Services may be in order.