topic Re: o2 to close uk call centres in Discussions & Feedback

o2 to close uk call centres

Anonymous — Thu, 30 May 2013 10:25:31 GMT

Another reason to go see here:

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10087909/Capita-plans-to-close-O2-call-centres-and-cut-thousands-of-jobs.html

Not for a year or so so will not be reewing mobile that rans out in August

Re: o2 to close uk call centres

Liquid — Thu, 30 May 2013 12:05:25 GMT

Thanks for the link:)

It's disgusting and ill be another to leave.

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 12:09:03 GMT

Me too first of many I should think hope o2 realise their mistake where it hurts them in the pocket

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 12:28:51 GMT

There goes my job.

I've applied for redundancy so hopefully that will go through.

It's a shame - I liked working for O2 a lot until this.

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 12:32:56 GMT

@Anonymous wrote:
There goes my job.

I've applied for redundancy so hopefully that will go through.

It's a shame - I liked working for O2 a lot until this.

I feel for you its disgusting and I hope o2 feel the loss in there pocket!!

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 12:39:57 GMT

But what would hurt them immediately is if we all stopped posting on this forum........it's called "reverse contact deflection"

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 12:42:13 GMT

Yes that may do it

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 12:45:32 GMT

I propose we all convene over at Wanty's New Place where anything other than talk about phones and broadband takes place

Re: o2 to close uk call centres

version7point0 — Thu, 30 May 2013 12:47:57 GMT

@Anonymous wrote:
There goes my job.

I've applied for redundancy so hopefully that will go through.

It's a shame - I liked working for O2 a lot until this.

I feel for you.

I am in one of the stores being moved to franchise so essentially the same could happen there but there is no redundancy being offered there 😞

Typical fashion with both is how the media was first to break the news.

Lets pray that for all the change something good eventually comes of this.

Re: o2 to close uk call centres

MI5 — Thu, 30 May 2013 13:14:30 GMT

@Anonymous wrote:
I propose we all convene over at Wanty's New Place where anything other than talk about phones and broadband takes place

Union meeting tonight...?

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 13:16:17 GMT

@MI5 wrote:
Union meeting tonight...?

No.....a reverse contact deflection meeting that's already started......you're late !!

Re: o2 to close uk call centres

MI5 — Thu, 30 May 2013 13:18:17 GMT

Sorry I've been busy "having a life" but I'm in now

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 14:28:31 GMT

I to will be leaving O2 in Jan when sim only contract comes to an end.

A UK call centre is what people in the UK ringing up for help / advice with there service really want, it's stupid to ditch it.

It seem's O2 lately is on a mission to drive away customers.

Re: o2 to close uk call centres

Anonymous — Thu, 30 May 2013 14:35:00 GMT

Wtf closing uk call centres, they are just looking to use cheap labour. Not get the unemployed off the streets, they'll add to that now too.

Re: o2 to close uk call centres

pam — Thu, 30 May 2013 21:33:08 GMT

It's absolutely disgusting! I feel for the staff as they give a magnificent service and are reknown for that. I sincerely hope O2 will rue the day they dumped/sold their paying customers.

Hope all you O2 workers find another job very soon when the inevitable happens and thank you very much for all your valuable work and help over the years.

Re: o2 to close uk call centres

Rycal — Thu, 30 May 2013 21:41:17 GMT

It's a sad state of affairs. Sadly from a business point of view it makes sense to outsource things like this as its cheaper for the company.

Re: o2 to close uk call centres

Rycal — Thu, 30 May 2013 21:42:56 GMT

@version7point0 wrote:
@Anonymous wrote:
There goes my job.

I've applied for redundancy so hopefully that will go through.

It's a shame - I liked working for O2 a lot until this.
I feel for you.

I am in one of the stores being moved to franchise so essentially the same could happen there but there is no redundancy being offered there 😞

Typical fashion with both is how the media was first to break the news.

Lets pray that for all the change something good eventually comes of this.

Franchise is probably the best place to be right now.

Re: o2 to close uk call centres

Liquid — Thu, 30 May 2013 21:45:34 GMT

Unfortunately they seem to have missed the part of what they built their business on. Signal is not as good as it used to be yet customer service is second to none.

If that changes now they've outsourced then I can see a lot of movement to other companies unfortunately :(.

I wonder how much they've actually saved/how much the execs take home in "bonuses" each year. I bet the latter outweighs the former!

Re: o2 to close uk call centres

Rycal — Thu, 30 May 2013 21:56:03 GMT

@Liquid wrote:
Signal is not as good as it used to be

Thats debatable, however we should all see an improvement this summer.

Re: o2 to close uk call centres

Liquid — Thu, 30 May 2013 21:57:38 GMT

Sorry I did generalise that a bit too much.

I should say ive noticed signal drop in a few areas I visit. Only in my experience.