topic Re: In a queue! in Discussions & Feedback

In a queue!

Anonymous — Tue, 28 May 2013 18:04:05 GMT

I've been on hold for 35 minutes! Is there anyone there?

Re: In a queue!

MI5 — Tue, 28 May 2013 18:13:49 GMT

Answered on your other post, but we are always here

Re: In a queue!

jonsie — Tue, 28 May 2013 18:18:10 GMT

If it's a technical problem you can probably get help on here. Anything account related though, you will have to keep holding or try calling back maybe at a less busy time such as early morning.

Re: In a queue!

Anonymous — Tue, 28 May 2013 18:27:29 GMT

That's a further 6 mins...I give up. Shocking service. Very disappointed in O2

Re: In a queue!

perksie — Tue, 28 May 2013 18:29:36 GMT

Multiple posting the same thing here won't make them answer any quicker.

Hang up and re-dial.

Re: In a queue!

MI5 — Tue, 28 May 2013 18:59:07 GMT

or if it's an easy question, ask us - we like easy questions here

Re: In a queue!

Anonymous — Tue, 28 May 2013 19:09:14 GMT

Senn a ton of these threads tonight

Re: In a queue!

Anonymous — Tue, 28 May 2013 20:15:21 GMT

Seems us English folk are used to waiting in various queues !

Re: In a queue!

Anonymous — Tue, 28 May 2013 20:18:23 GMT

Apparently no-one wants our help anymore! 😞

Re: In a queue!

Anonymous — Tue, 28 May 2013 21:07:38 GMT

They want an answer straight away as soon as they post.

Re: In a queue!

pam — Tue, 28 May 2013 21:13:58 GMT

It's not O2 I'm having the problems with as they're putting me straight through to Sky for ordering-this is where the waiting time is ridiculous~big time! half hour twice today then 50 mins this evening-I ended call in the end without speaking to anyone. I've put an order in for BB and LL but has to be ammended, so they said they've to cancel original order and start again! This is where the problem lies and the lad who was supposed to ring me this tea time didn't so will be interesting to see what tomorrow brings. At the moment I've an order being processed which has to be updated with more freebees, but may have to scupper the freebees to let things proceed. I haven't got a problem with Sky at all, it's just initial bit........hey ho.