topic Re: On hold for 30mins in Discussions & Feedback

On hold for 30mins

Anonymous — Wed, 19 Sep 2012 14:13:38 GMT

Hi, just like the guy before me i am on hold to o2. All i want to do is speak to some one about an upgrade. This is crazy. How long does it take to answer a call. There can't be that many people calling o2 at the same time. I just want to leave now with my pac code. This is rediculas.....

Re: On hold for 30mins

MI5 — Wed, 19 Sep 2012 14:15:10 GMT

* Ridiculous !!!

Re: On hold for 30mins

Anonymous — Wed, 19 Sep 2012 14:19:47 GMT

Thanak for poiting out the spelling mistake.still on hold

Re: On hold for 30mins

Anonymous — Wed, 19 Sep 2012 14:23:09 GMT

@Anonymous wrote:
Thanak for poiting out the spelling mistake.still on hold

On pwoblock !

Re: On hold for 30mins

adamtemp64 — Wed, 19 Sep 2012 14:23:40 GMT

It is always the same on iphone launch the wait time are ages.

Re: On hold for 30mins

Anonymous — Wed, 19 Sep 2012 17:35:52 GMT

Call queues are busy in the days before/after a launch.

Re: On hold for 30mins

Anonymous — Wed, 19 Sep 2012 17:55:46 GMT

@Anonymous wrote:
Call queues are busy in the days before/after a launch.

Rubbish. I had to call them the day the iPhone 4 was released as the microsim they gave me didn't work and they picked up within a few minutes. Wasn't so happy I had to go back to the shop to get it swapped out but the guy in store did walk the new one to where I managed to stop the car (as the o2 shop was on a pedestrian walkway).

Re: On hold for 30mins

Anonymous — Wed, 19 Sep 2012 18:01:49 GMT

Judging by your username it would appear you have some underlying issues with O2, so I can understand your questioning of what I say.

Our retentions / upgrade departments are always swamped with calls at this time, customer services are busier than usual but still able to handle calls quite quickly.

Re: On hold for 30mins

Anonymous — Tue, 28 May 2013 13:29:14 GMT

I'm on hold and have just hit the 30 minute mark and I'm not aware of any new Iphones having launched recently!

Re: On hold for 30mins

Anonymous — Tue, 28 May 2013 15:40:41 GMT

Holy Thread Resurrection, Batman!

Re: On hold for 30mins

Bambino — Tue, 28 May 2013 15:43:46 GMT

@Anonymous wrote:
Holy Thread Resurrection, Batman!

Re: On hold for 30mins

Anonymous — Tue, 28 May 2013 15:54:21 GMT

Neither are we but for some reason they are very busy & nobody seems to know why