topic Re: outgoing calls from USA in Discussions & Feedback

outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:10:00 GMT

I am trying to call home from Boston using a samsung galaxy s3. I can send and recieve texts but not make outgoing calls. The American voice message I get says 'the service you are attempted is restricted or unavailable. Please contact customer care for assistance. Message MA951.'

The phone has automatically connected me to the T-Mobile network. On another thread, someone was successful in making outgoing calls by switching to AT&T - in my case, however, the phone won't connect to At&T. What to do? I would rather not call O2 from my v expensive hotel phone. . .

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:12:58 GMT

Get to Wifi and download Tu Go app. You can make calls via that back to the UK over the Wifi connection.

All you need do is make sure it's connected and then dial Customer Services and it'll be free.

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:23:57 GMT

thanks . . . I've been trying to install the app and it keeps telling me that I can't do so in the country I'm in . . .

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:32:12 GMT

Hmmmm, that'll be because you'll be accesing the USA play store.

Right Having a think.......
This may work,
Turn location settings off (Cell, gps, location wifi etc)
Go into airplane mode
click the link from your phone.

https://play.google.com/store/apps/details?id=es.tid.gconnect&feature=nav_result#?t=W251bGwsMSwxLDMsImVzLnRpZC5nY29ubmVjdCJd

Fingers crossed the phone won't know where you are. The link is from the UK where I am and hopefully the phone will accept it.

Only problem might be that the phone will still know the location because of the Wifi.

Worth a try

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:33:20 GMT

You might need to turn wifi back on after going into airplane mode. Some do, some don't.

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:37:16 GMT

There is also this free phone number to ring from abroad from a pay monthly O2 mobile.

From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min†
From abroad +44 844 809 0200 Free‡

† 5p per minute from a BT landline, other providers' charges may vary.
‡ Free from an O2 Pay Monthly mobile, other providers' charges may vary.

As far as I can see that abroad number should be free. (Don't quote me!)

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:38:31 GMT

you're right - it still knows I'm in the US . . .

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:39:09 GMT

I did but no luck . . .

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:41:28 GMT

thank you - will have a go!

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:43:32 GMT

Can you receive calls???

Maybe you can get on live chat and ask them to call you??

Might end up costing the price of receiving calls but at least your through. Currently the holding times over here for Customer service is ranging from 30 mins - 3 Hours.

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:49:00 GMT

yes . . . I'm on hold and considering giving up in case it's not free! Will just text and ask to be called back.

It used to be so simple with my blackberry!

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:51:11 GMT

If there is the text for a call back option I'd go for it. Just remember there may be a charge for receiving calls that may apply.

Good Luck and let us know how you get on!

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:54:02 GMT

will just send normal text and get them to call my hotel phone!

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:54:18 GMT

@Anonymous wrote:

It used to be so simple with my blackberry!

Come back to the dark side, we have cookies!

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 11:56:45 GMT

Is that O2 or the person you're trying to contact. Don't know of a text number for O2.

There is always @o2 on twitter that may help, but again a looooong wait.

I was hoping Toby or Chiara (Community Managers) would pop up with some more info but saldy not. I have flagged this thread for them to see though so keep checking.

Re: outgoing calls from USA

Toby — Thu, 23 May 2013 12:02:39 GMT

Hi KasiaB,

You can send me a private message if you like and we can talk about other options on top of calling customer service.

Cheers, Toby

Re: outgoing calls from USA

Anonymous — Thu, 23 May 2013 12:06:28 GMT

Lovely Jubbly. We hopefully have a way forward.

There were other options but I'm not sure O2 would have been happy with me asking you to root your phone and then install an app to make your phone fool google etc!!!