topic Re: Live help in Discussions & Feedback

Live help

Anonymous — Wed, 22 May 2013 14:41:12 GMT

Why do the people who man the live chat app continue to give you the same answer to a question that you haven't asked! Why do I need to give 30 days notice when my contract has already ended?

Re: Live help

MI5 — Wed, 22 May 2013 14:42:35 GMT

Because it automatically reverts to a rolling 30 day contract (so you don't get cut off).

Re: Live help

Anonymous — Wed, 22 May 2013 14:46:38 GMT

Cheers, O2 has to be worst network provider.....

Re: Live help

Anonymous — Wed, 22 May 2013 14:50:02 GMT

It's just the live chat that's the problem

Re: Live help

perksie — Wed, 22 May 2013 14:50:32 GMT

@Anonymous wrote:
Cheers, O2 has to be worst network provider.....

Only in your opinion of course for which you have given no reason.

Re: Live help

Anonymous — Wed, 22 May 2013 14:53:38 GMT

Loss of network constantly and having to keep checking voicemail because of calls never received direct!

Re: Live help

perksie — Wed, 22 May 2013 14:59:57 GMT

Have you checked for problems in your area?

http://status.o2.co.uk/

Trying sims from other networks can help you find the best one for you.

Often cleaning or replacing the sim can make a huge difference.

Re: Live help

Anonymous — Wed, 22 May 2013 14:59:18 GMT

have you checked the service checker for the area you lose network? Maybe a mast out

www.status.o2.co.uk

[EDIT] Great minds perksie.....

Re: Live help

Anonymous — Wed, 22 May 2013 14:58:29 GMT

Have you got call divert set. You can't blame O2 for you having to check your own voicemail

Re: Live help

Bambino — Wed, 22 May 2013 14:58:48 GMT

So now that you're at the end of your contract you decide to have a moan about it?

Re: Live help

Anonymous — Wed, 22 May 2013 15:00:51 GMT

That's what they like to do, means they want to go somewhere else & try & flame their old network before coming back 2 years later

Re: Live help

perksie — Wed, 22 May 2013 15:00:54 GMT

@Anonymous wrote:
have you checked the service checker for the area you lose network? Maybe a mast out

www.status.o2.co.uk

[EDIT] Great minds perksie.....

Snap!

Re: Live help

Anonymous — Wed, 22 May 2013 15:51:26 GMT

To be fair to the OP (minus the moaning), I've had my fair share of calls in my voicemail from calls that never rang on my phone over the past few years.

Maybe because I work with technology I dont expect everything to work 100% of the time and therefore dont believe it to be the end of the world...annoying yes, but not worth throwing my doll out the pram.

{hides doll before anyone spots it}

Re: Live help

Anonymous — Wed, 22 May 2013 17:59:45 GMT

Have complained since being a customer and had new phones and 2 different sim cards to try! O2 have gladly accepted my £35 a month for the past 23 months, however never offer me a discount for all the missed calls I have to return! They have constantly fobbed me of and gladly accepted my payments for an inferior service. So yes I do feel as if I have the right to moan and groan! I've paid for a service that is constantly not available, rant over as I look to change provider!

Re: Live help

Anonymous — Wed, 22 May 2013 18:01:17 GMT

I certainly won't be returning to O2

Re: Live help

Anonymous — Wed, 22 May 2013 18:03:42 GMT

www.status.o2.co.uk is unavailable or may not exist

Re: Live help

MI5 — Wed, 22 May 2013 18:04:33 GMT

Theres no www just http://status.o2.co.uk/

Re: Live help

Liquid — Wed, 22 May 2013 18:05:14 GMT

Brilliant!

Wish you the best of luck in finding your next provider not all are equal in the same areas.

Re: Live help

Anonymous — Wed, 22 May 2013 18:09:46 GMT

Yes it says a phone mast isn't working, must of been broke for past 2 years

Re: Live help

Liquid — Wed, 22 May 2013 18:13:41 GMT

It may well of been for all we know.

Some masts land require permission for them to be given access to. Not always a simple means.

Not defending by any means (well not trying too).

However if it really was as bad as said in your post its a shame somthing wasnt done about it.

Did you have signal to begin with?