topic Re: Good manners (A rant!) in Discussions & Feedback

Good manners (A rant!)

Cleoriff — Tue, 21 May 2013 16:32:42 GMT

Hi All,

Unusual for me, however today I am going to have a rant! I get so angry at some posters on this forum who seem to have lost the art of 'good manners'. In my opinion, the O2 forum is the best thing since sliced bread. People give hours of time and expertise, offering free advice and support to folk like me and are rarely rewarded with a simple thank you! My pet hates are a) people who post, then never bother returning to see what expert advice they have been given, b) Posters who never give kudos when their issue is resolved and c) folk who never say thank you.

I have never made any secret of the fact I am an 'elderly' technophobe, but the advice and support I have received on here is second to none. I have never been patronised or made to feel stupid which is why I keep coming back time and time again. if it wasnt for the experts on this forum, I would have binned my S3 and gone back to my old phone. I always remember someone on here saying to me 'There is no such thing as a stupid question'. I kept that in mind and continued ask things that the experts may have really thought 'DUH', but answered with patience making things simple. So just remember this guys 'You get out of life exactly what you put in' If someone helps you on here a simple thanks (and a few kudo's) makes all the difference. O2 may get some things wrong...this forum isnt one of them! Thanks again and... PHEW...Rant over!!

Re: Good manners (A rant!)

perksie — Tue, 21 May 2013 16:45:13 GMT

Agreed, you are putting into words what most of us feel, it doesn't hurt to treat people with a little respect, especially when they go out of their way to find solutions and a great deal of help.

Some do seem to think they have a right to demand answers and can be quite rude when it doesn't suit them.

A simple thank you really goes a long way.

Re: Good manners (A rant!)

Anonymous — Tue, 21 May 2013 16:51:11 GMT

Hear-hear Cleoriff!!

Unfortunately, bad manners appears to be getting more and more widespread these days - in all walks of life

Re: Good manners (A rant!)

Liquid — Tue, 21 May 2013 16:55:01 GMT

The voice of reason

I completely agree with all that has been said. Its uplifting to realise others believe it as well

Thank you.

Re: Good manners (A rant!)

MI5 — Tue, 21 May 2013 17:12:00 GMT

Eh up - The "Old Duffer's" gone off on one again

Re: Good manners (A rant!)

Anonymous — Tue, 21 May 2013 17:32:52 GMT

Couldn't have said it better myself!

You are a perfect example of what this forum is about and it's a shame more customers aren't using it for it's full potential.

I enjoy it here far more than being on the phones as, although the level of appreciation is consistent, our discussions really do go a long way to help people out!

Our contributions may get ignored by the thread posters but this forum generates a lot of 'view only' traffic from people searching for help and when you look around the call centre you'd be surprised how many staff have googled questions and ended up here

Re: Good manners (A rant!)

perksie — Tue, 21 May 2013 17:36:43 GMT

@Anonymous wrote:
when you look around the call centre you'd be surprised how many staff have googled questions and ended up here

No I don't think I would!

Re: Good manners (A rant!)

Cleoriff — Tue, 21 May 2013 17:36:55 GMT

Eh up - The "Old Duffer's" gone off on one again

Still hunting you down MI5

Re: Good manners (A rant!)

MI5 — Tue, 21 May 2013 18:12:09 GMT

@Cleoriff wrote:
Eh up - The "Old Duffer's" gone off on one again
Still hunting you down MI5

Bring it on

Re: Good manners (A rant!)

jonsie — Tue, 21 May 2013 19:04:19 GMT

Agree wholeheartedly! There's no need for rudeness when people don't agree or see your viewpoint. Respect, manners and etiquette was how I was 'brung up'!!

Re: Good manners (A rant!)

Anonymous — Tue, 21 May 2013 19:12:23 GMT

Very sound words and very true manners don't cost anything and go a long way

Re: Good manners (A rant!)

Liquid — Tue, 21 May 2013 19:27:44 GMT

the call centers get the answer from here?

Surely we need to start chargeing royalties

Re: Good manners (A rant!)

Anonymous — Tue, 21 May 2013 20:21:22 GMT

or offering good incentives

Re: Good manners (A rant!)

MI5 — Tue, 21 May 2013 20:27:03 GMT

or being listened to.... ???

Re: Good manners (A rant!)

Anonymous — Tue, 21 May 2013 21:48:11 GMT

@Liquid wrote:
the call centers get the answer from here?

Surely we need to start chargeing royalties

The support staff could at least post a thank you.

Or O2 could say thank you by giving those that help the rank of "superuser".

Re: Good manners (A rant!)

Anonymous — Tue, 21 May 2013 22:49:39 GMT

I'm not going to lie, when i'm at work in the O2 Contact center many times i have googled my answers i have ended up here. You guys have saved me a good few manager calls! Thanks very much! (I thought i'd make an account to help people like i've been watching you guys do since February)

Re: Good manners (A rant!)

perksie — Tue, 21 May 2013 23:00:18 GMT

Hi Itsgimli, good to see you in the forum.

Re: Good manners (A rant!)

Anonymous — Tue, 21 May 2013 23:00:35 GMT

@Anonymous wrote:

Or O2 could say thank you by giving those that help the rank of "superuser".

What, you mean like on Sky's Lithium-based community ?

Re: Good manners (A rant!)

Anonymous — Tue, 21 May 2013 23:02:30 GMT

@perksie wrote:
Hi Itsgimli, good to see you in the forum.

It's good to be here!

Re: Good manners (A rant!)

perksie — Tue, 21 May 2013 23:11:24 GMT

@Anonymous wrote:
@Anonymous wrote:
Or O2 could say thank you by giving those that help the rank of "superuser".
What, you mean like on Sky's Lithium-based community ?

Yes indeed and they all seem to have survived the experience too!