topic Re: Calls to customer service in Discussions & Feedback

Calls to customer service

Anonymous — Sat, 16 Mar 2013 18:01:01 GMT

Dont know if it been covered before but I have just had my bill and have various calls to customer services that have an huge cost to them only trying to pay bills and end up costing more than the bill What is going on!!!

Re: Calls to customer service

MI5 — Sat, 16 Mar 2013 18:08:30 GMT

All calls to 202 are free......

Re: Calls to customer service

Anonymous — Sat, 16 Mar 2013 22:52:54 GMT

@MI5 wrote:
All calls to 202 are free......

Just to add in case the OP does not get what you are saying. Other than calling O2 via a o2 Phone on 202 you will be charged to call the number.

Re: Calls to customer service

MI5 — Sat, 16 Mar 2013 23:27:39 GMT

I really don't understand the question. All calls to CS on an O2 contract are free, unless you call from a non O2 phone, but then the calls wouldn't be on the O2 bill....??

Re: Calls to customer service

Anonymous — Mon, 18 Mar 2013 14:01:43 GMT

My daughters Phone on pay monthly was faulty so couldnt call 202 so we were given a number to call a premium rate number ended up costing over £30 in calls on my landline

Re: Calls to customer service

jonsie — Mon, 18 Mar 2013 14:07:40 GMT

@Anonymous wrote:
My daughters Phone on pay monthly was faulty so couldnt call 202 so we were given a number to call a premium rate number ended up costing over £30 in calls on my landline

I don't know what number you rang but from a landline the call is 5p/min on BT.

From the contact us at the foot of every page:

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0844 809 0202	5p / min†
From abroad	+44 844 809 0200	Free‡

Re: Calls to customer service

Anonymous — Mon, 18 Mar 2013 15:47:18 GMT

09838380202 was the number given to us they did sort it out on this number

Re: Calls to customer service

Bambino — Mon, 18 Mar 2013 15:50:52 GMT

Who gave you that number? Were you aware that it was a premium rate number before you used it?

Re: Calls to customer service

perksie — Mon, 18 Mar 2013 16:00:43 GMT

@Anonymous wrote:
09838380202 was the number given to us they did sort it out on this number

Make a formal complaint asking for repayment of the cost you shouldn't have been given that number:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=13668

Re: Calls to customer service

jonsie — Mon, 18 Mar 2013 16:25:29 GMT

@Anonymous wrote:
09838380202 was the number given to us they did sort it out on this number

At a guess I would say online chat gave you the number?

Make a complaint straight away!

Re: Calls to customer service

adamtemp64 — Mon, 18 Mar 2013 16:44:42 GMT

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=09838380202 not even o2 run it.

But it also appears on a gifgaff forum post???

this is where the scam comes from it is a redirect service http://www.servicenumber.co.uk/O2.html report to phone pay plus immediatly and lodge a complaint.

If you have the chat log that gave the number raise a complaint with o2 as well.

Re: Calls to customer service

Anonymous — Mon, 18 Mar 2013 18:49:09 GMT

If you google o2 service number or o2 customer number there are two ads at the top. Wife was in a hurry and just rang number without reading on.Calls cost £1.53 per minute from a BT landline plus network extras DONT GET CAUGHT OUT BY THIS!!! Thanks for all your replies

As stated above its a redirect service..

Re: Calls to customer service

MI5 — Mon, 18 Mar 2013 18:58:54 GMT

What a rip off.... I think you'd be hard pushed to get O2 to take the blame but you may get a gesture of goodwill.... Should be a warning at the top of the forum about this http://www.servicenumber.co.uk/O2.html

Re: Calls to customer service

adamtemp64 — Tue, 19 Mar 2013 06:46:04 GMT

I would as you have now told us it was a google search you got the number from still raise a complaint with the regulator phone pay plus as linked in other posts.

Just use the o2 website in future to get the numbers or get them loaded as a contact on your phone

Re: Calls to customer service

Anonymous — Sat, 23 Mar 2013 17:56:05 GMT

If you google customer service no for a lot of companies it shows a premium rate no from a third party site. I work for BT cust service, I don't think this no is endorsed by O2 it's a third party company making money by u calling their premium rate no then they direct the call to the cheaper rate 08____ no. O2 wouldn't give u the premium rate no they have no reason to. I don't think O2 would compensate for this call - if they did however I'd consider myself lucky!